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LabTech TV

Client Health Report Support Webinar

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Tags:

  1. hard drives29:59, 30:03, 30:54
  2. operating systems18:05
  3. Joseph Smith20:57, 21:06, 21:13
  4. pre configured8:42
  5. virus scanner10:42, 11:17
  6. Knowledge Base articles36:08
  7. CPU usage16:39, 16:59, 17:03
  8. tech software16:13
  9. support channels23:46
  10. individual system22:17
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Automatically Generated Transcript (may not be 100% accurate)

Hello and welcome to this week's support webinar. In this week's webinar we are focusing on the Client Health Report. Before we get started I want to make sure that everyone is comfortable with their virtual environments. In the navigation control window of the webinar you have the ability to ask questions. We will silence all communications during the webinar and use the questions window for primary interaction with the audience. We will conduct an overview then move into a demonstration followed by our live Q&A session. It is recommended to send in your questions as soon as you have them. Thanks for joining and let's get started. I would like to introduce our speaker for this weeks webinar, Bill Hennessey. Hello my name is bill Hennessey. And welcome to lab tech support webinar on the client health report. In this webinar we're gonna talk about how to update the current health -- Scripps. Will take a look at the health report overview. And we'll take a look at how the scores are compiled. Before we begin need to make sure the we have the right server control Centre version. In order to update to current script -- -- have version fifty point 170 install. You can find -- at support dot lab -- software dot com. Or I actually found mine on my RSS feed. In order to acquire the new. Daily health -- scripts and health reports will need to get them from the lab tech marketplace. To go to the marketplace you'll need to make sure that you're on your control center server. And go -- the tools. And lab tech marketplace. -- and it opens. So from here. Who wants you scroll down and highlight. Scripps. And look for. Now this is going -- -- to download other scripts that go along with that just go ahead and say yes. And you'll see them popularly down here. So now ready to update these scripts but we also need to make sure that we update. The results -- going to look a little bit different. So we'll go to. -- We need to walk grabbed. Each one of the -- to make sure we have all the updated Scripps. At our disposal. -- and you'll see that they as well population down here. From here you can go ahead and select update. I already have done this so I will. Move on. The first time your on the daily health check -- it creates all the new properties that dictate how the check performs. Once the health checks script runs increase the properties for even the dashboard. It's a good idea awaited near you -- -- the updated strip improperly gather the data. But for our example I'm obviously not going to wait so -- here will go ahead and schedule the health checks script. Will go to a group I'll select the all agents group. And go to scripts. As -- C area have -- scheduled. According to ignites it is a best practice to have this script scheduled. -- 6 AM. No need to add any parameters. You can't just go ahead and save this. Close that out. Now scheduled to report scripts. From the year will go to the dashboard. Go to management tabs. And -- is scheduled client Scripps. Once -- you can see add the schedule already. However according to lab tech ignites it is best practice to have the scheduled at 1:30 PM every day. This gives sufficient time in between both Scripps so you can get the most accurate data. Every day I need to repeat. And safe. See updates. Are close this out as it's ready. It'll open up my company. -- go to the info tab where these daily health check tab resides. On this -- you have many options. Server -- action workstations failed action. What these are asking is how you want the server workstation -- reacted if it gets a failing score in the health check. Do you want to do nothing do you want to record -- and raise alert or create ticket. It's best practice to at least record the stats that -- go back and add them to a report at some point. Some don't want the health -- record. AV or performance stats. For the servers. Here you can disable that. Same with the fire scanner. This works on both servers and workstations. Here you can decide which reports you want to run. And where you want -- -- to. Please note that it is important to have an email address. In putting heralds there will not be airport. Just some information for you. As you see -- several options here for reports. Full is not the most robust report. There's more information on all these reports individually it supports -- lab -- software dot com. However if you want the most robust report -- clearing now that is simply choose health report. And it's just another piece of information for you if reports -- days. -- tech will default to the most thorough report for instance if you have. Daily reports. Running and a monthly airports running the data at the monthly and the daily report -- -- It will default to the monthly. Make sure you save your work. And close out a client. Now we're gonna quickly go over the report itself. This is the first page in the client health report known -- the summary page. You'll notice the top left has overall client health score information for the day. Your top right has -- OS's. Middle left has what type of devices are detected. Mill rates at the -- -- space status. Bottom left is detected commands applications and alert information. And on the bottom right is the top five and the bottom five -- systems. Here you can see the detailed server report. On the top left is useful server information. Top rated CPU and ram usage and this is for the time period that the report -- Enron in this case it is -- the last 24 hours. In the middle is the record of the checks that -- run and the results. On the bottom left -- prevalence event log -- and next to that is available shares on the server. This is the workstation summary page and it gives summarized information on what workstations failed what checks. And the last page of the report -- a -- So where exactly do we get these scores from. Well -- based on properties their pre configured for you. The values can be modified to fit your needs. Each -- scores comprised of multiple checks each check is assigned a way to. The sum of all health check waits equals the health score. In these can be modified like I said at dashboard config configurations. Properties. And they will look like. What you see below you'll see script underscore DHC underscore and then the value. It does need to be noted that if you are. Making changes in the properties to not change the spelling of any of these properties because the check will -- not give you accurate results. If he do you go in and make changes to the properties I wanted -- -- Get an idea of what shall be looking at if you scroll down and find. The daily health check properties you'll notice that they look like this they'll say scripts underscored DHC -- begin with. Mod or -- and then followed by a value -- Mod stands for modify or and that's basically a -- -- -- threshold. And an example -- that would be a defrag percentage. And that value in there would be 15% so you didn't want to the defrag to go over 16%. And weights are used for compiling the actual score that goes in your reports -- an example of this would be if one of the checks is worth 50% -- the actual value of that property would be fifty and once again you can make changes to these. And it is important to note that if you do make changes to the weights. Make sure that if you have the health check weights and another health check way to make sure that -- equal 100. If you do not then -- report will return strange results. Now let's go through each check its weight and how it scored differently. -- start with the anti virus health Jack. This check will go looking for whether you have a virus scanner. Whether -- definitions are current and whether your fire Skinner auto protect. The feature is enabled. And you'll notice that to each one has a weight assigned to it to the -- scanner detected -- is worth 50%. So therefore if the check runs and it does not to detect -- scanner then your check is already down 60%. Next to it there's an example of the wait that is in the properties for this particular check script -- DHC underscore -- virus scanner found. Now like I said he could make changes to these. As long as with any -- they all equal 100% and as you can see in the -- -- fifty plus 25 plus 25 equals 100%. This chart explains the difference between the old way of scoring in the New York. You'll notice that computer one and -- were pretty self explanatory. Computer one passes all checks and to fails -- -- And in both methods -- new way of scoring and the old way of scoring they would either get 100%. Or a 1% failure. The difference comes in computer three. You'll notice that computers three has a scanner installed definitions are up to date to but the auto protect is not enabled. In the old message computer three would -- for the day with a 1%. In the new message -- you now have a 75%. Now let's say for example you didn't want auto protect and able to be part of the scoring. We would go to dashboard configured configurations. And properties. And redistribute this weight of 25%. As long as it equals 100% at the end of the day you can make changes in the properties. Another important note is that scores will not be applied retroactively when you update your health -- Scripps. Running the checks for weekly health report for instance. You'll have to have seven days of news scores to cycle out the old ones and receive accurate results. And we'll take a look at that here. You'll see that one and two produced the same results. If we take a look at day three we apply the new scoring. 3459%. The weekly however doesn't get the same bump yet because the scores are retroactive it's gonna take the rest of the week to cycle out the old scores. They'll take a look at the drive health check this one's a little bit more complicated. These are checked against each internal hard drive. For example the event -- drive check on a PC with three internal drives. Overall this check is -- 30%. With two out of three drives passing -- this check is only worth 20% -- The checks -- -- here are. Checking to see if there is a minimum drive space free and that's for a 15%. Is it below maximum amount of fragmentation and that's waited at 15%. Does it pass Smart tests and that's waited 40%. -- -- a recorded any dried -- errors. -- waited at 30%. They'll take another look at this chart. You'll notice that computer one and two pass and fail in both methods. Computer three has one drive that doesn't pass fragmentation check worth 15%. -- -- on computer three it's only going to receive half credits or seven point five for the frag check. In the old scoring the single drive would -- the entire computer for the entire day. Drive health checks are giving partial credit. All other -- checks like easier performance are pass fail or full or no credit. Now let's take a look at the virtual computer. Notice the big -- zero. The end to not get Smart checks in the old method this BM would return a sale on Smart and -- -- -- for the entire day. When the new health -- script runs it checks for -- If it returns true then the Smart check doesn't run and -- percentage for Smart is redistributed equally. Among the other checks. 13% is added to each of the other check waits for instance drive space is now worth twenty point 3% instead of fifteen. -- event errors is now worth 43 point 3% instead of just thirty. Here again you can see other weekly health scores applied. Computer three getting credit for the drives that passed and -- not taking Smart -- gives a significant bump once the new scoring has applied. You can see the weekly score slowly rise as we cycle out the old scores. Teachers and health Jack. This -- the event ID is representing a failed login attempt in the event log table. The default for this check is 25 which means that 26 would mean failure. -- you can adjust this in the properties that dashboard config configurations and properties. And there's a list of events that the lab tech looks for at support dot lab tech software dot com. Search how health scores are calculated. Now take a look at performance health. The first checked detects average CPU resource usage over a number of days and this is -- at 30%. The default number of days as -- there's another modify -- associated with this check and that's Max percentage threshold which is forty. So that means if average CPU usage over the last eight days is greater than forty but it fails. The next Jack is the number of hourly CPU spikes. And a CPU spike is defined as the Mac's CPU. Exceeding the average CPU by a certain percentage and this is weighted at 10%. -- -- -- CPU usage. And gets an average every hour -- -- CPU usage goes 10% over that hours average is defined as a spike the script counts how many of those have occurred in the past 24 hours. And if it's anything more than six and it equals the sale don't forget that these can be changed by going to the dashboard. Config configurations. And properties. Next check is to detect the average -- resource usage over a number of days. And this check is -- at 30% to. This works the same as the CPU and uses the same -- fire as CPU with an eight -- default. Again number of hourly -- spikes are rams -- is defined as Macs ran exceeding the average -- by certain percentage. And this is -- at 10% as well once again this works the same as the CPU spike. The last check done here is the minimum OS version and it's worth 20%. What this is looking for is operating systems at XP or 2003 server and above. Here's another example of how the new scoring is applied. Computer three -- checks one and two waited together at 40% -- the new score is 60%. Vs the old scoring which would fail them immediately. And get a 1% score. And again you can see how the -- scoring on. The service health check this checks for automatic critical service is not running since last -- -- Critical services are defined as windows services not drivers and not printers and not on the event blacklist. This check is on weighted so that means it's pass fail. -- take a look at the updates and health store. What this is looking for first is the outstanding critical patches that are not installs. Critical patches are defined. As critical updates and or anything with a critical severity rating. By Microsoft -- has a weight of 75%. It also looks for any outstanding elevated patches that are not install -- An elevated patch is defined as a security update or anything with the severity rating that is not listed -- critical this is listed at 20%. And lasting -- looks for -- any outstanding standard patches that are not installed. A standard patch is something that is not categorized as critical or a security and has no severity assigned to it. This has a weight of 5% to. The way that this is -- it is directly related to -- how many patches are available for each check. For instance if there -- ten standard patches available and you have nine of them installed. You automatically receive. 8090%. For that score because each -- is worth 10%. Here you can see the very large disparity between the old and the new scoring. Computers three has standard patches missing and it would resolve a failing score but not anymore now scores -- 95%. And you can also see what that does to your updated health scores over the course of a week. And as it has been said before the scores are not retroactive. So you see -- rising slowly. It'll take a look at the event health check. This is gonna look for any critical -- from the event logs that have been recorded from certain information gathering Scripps. This check is on waited so it's pass fail in any detected -- equals failing score. At this time I'd like to move to a question and answer session with one of our top developers Joseph Smith. Please feel free to type in your questions through the webinar and jolt you out. Would like to thank you for your participation -- my name's bill Hennessey and notes welcome Joseph Smith joked. This is Joseph Smith from the report developer with -- -- software and address and your culinary questions here we've already got a couple that we're gonna run through so let's go and jump into it. First question was when I go to get daily health checks for from the marketplace. It's listed as having local changes instead of update available how to update the script and that's -- -- Well but we can't do that is that you can just go ahead and check the daily health -- stripped. You'll load in all the dependency is the -- script go to the report you may see local changing on the air and set an update available go hand in just over -- -- and you'll and -- listen tomorrow and the marketplaces. -- update and a go ahead and update -- -- All right so our second question what is the difference between -- health and update helps this is a great question the -- we receive multiple terms -- the past that's part of the reason we update in the daily health check is that you could. Address the concerns that the existence of this difference between actual. It used to be that update -- was more focus on the number of critical patches that -- income on each individual system. If you had at least one credible patch outstanding would -- -- check automatic. Patch help is more focused on the number of hot fixes and patches are available for your windows systems. And we separate them out into three individual levels of critical elevated standard -- this has been -- -- of last year -- -- health impact review reports critic of the -- -- -- see -- patch was not installed and so -- So -- with this release we decided that. Wanted to fix that disparity between up to health -- parent -- partial -- same way. Update health now scores. The same exact message every day that passion health -- so for instance you look at your parents help on Monday that -- seventy check your update help for that day from -- computer is also gonna be at 70%. Instead of a 100% or 1% so you're gonna receive the same exact or that you see on her patch also TC that you're scores low. You insult you catch is you run the -- health reported in -- -- review reported in on that computer you get it up -- -- 95%. For that day the update health will be 95%. So now up to help his shifts from. Running measure of what your parents health has been over the time period for that report. All right so question at three. Hello I just the day of the week in the day of the month -- the health report is emailed us a great question we've had this several times through support channels. You look in the properties list that we direct you to earlier what you believe is the from the dashboard -- you. -- -- And then the properties -- you'll see that there are two properties there -- one is called health report email. -- month and health report -- -- week. Understood it to number values. Of those first one month is gonna be basically matching up -- in -- so if you set that value to -- it's gonna set it on the -- -- she said it's a fifteen minutes instead of on the fifteenth. You have to be careful about when you modify that number is it she said it's just -- 31. Because you want to -- at the end of the month won't not every month has 31 days so she tried to -- -- -- in September on the September 31 that it doesn't exist so people just skip over that instead of nailing it the next day so it's very important that you try to set back to mediate between the first of the twenty. The weekly email day it is a number based off of basic and that number can be sent anywhere between -- range of zero in 60. Representing Monday. So if you set that date due to which can mail it out on Tuesday she said to sixty may hold out on Sunday so on and so. All right so and so the next question. I assume that the updated scripts are already loaded for cloud version of lab -- we actually have not updated the cloud version of web -- for the daily health -- script hasn't yet he's been trying to make sure that a cloud installs are having universalist and that there -- affecting everybody the same time so to make sure that happens right from the -- first so we've held off on that on that version being installed and I believe it will be on the first of them. -- month I will need to double check that so if you have any questions on that you can contact support. The next question was why would you disabled EGM performance section of the reports costs a great question. That would disable section lets you choose for servers only whether you want to cover -- Eighty checks and performance -- throughout the -- process. There are some servers that you would want to disable the -- checks on their some servers he wanted to see what form -- -- excellent. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- System automation folder search let's underscore -- daily health check folder open up the daily health. -- -- And there'll be to have on the right -- you can click on -- -- what you foreign scripts. Will pop up window rebels say do you want to include. All groups in this or something similar to -- question you click yes there until list out all the groups that are calling the script. I think this question might have actually come from an ignore user. You vignali. Agent automation scripts as -- actually calls the daily health -- script it's automated as part of the process within it so. -- questions idea of them. Reports sent email to different people but we've never received -- now what could be causing it not to -- we've had this question coming to support several times it's really difficult for us to tell without taking a closer look at the system it may be something as simple as the way that we entered emails into the health -- email parameters. Or could be something more complicated like -- connection issue with your change server. So in that situation I would recommend contacting support at lab tech and they'll be able to invest -- system walk through with you and see what would be causing them. Station. What can we do about the services war. I'm assuming that -- question is referring to what kind of changes that we make to the properties to table for model fires and waits for services services are pretty much set up the same way that they were before where -- -- service fails the entire -- fails for that day. Now if you have a service says that continues to reappear in your list you can have that service European blacklist. And that'll prevent it from firing your service pork. All right so the next question some of the health reports used to include back up in the health report is that still included if so how -- -- this from the report. Sure in the past is that the report shows 0% for back -- and some clients and are using a back up service from -- that's a great question the backup section of the health report has not been modified from the previous version that's been out for the past year. So we still include this is the way that we have back -- set -- is that that section only runs when we are actually collecting back up data via scripts. I believe there are stats gathering Scripps. In the -- section that you can run that will go ahead and gather that information to -- -- stats table the daily health check is designed to check -- -- and associate with each computer that has a back -- running that's what's actually given us the score for Beckham's successor backup fail. Report that showed a 0% -- backup and some clients -- -- -- -- of service may wanna contact support about that to see if we can find out if there's a script that's pushing the value in for backup health that you may not necessarily want to be pushing in the next question how can we exclude VH DS from health reports. -- is for virtual hard drives. But only exclusion were doing were virtual hard drives this through virtual machines so if we detect that key -- and machine that is a virtual machine system which she conceived fuel into the computer -- screen and in the operating quarter will be about shift to talks -- there's one of -- says virtual machine if that flag is checked -- we -- exclude. Around that virtual machine from the Smart checks are running against the drive. -- We actually don't exclude -- Smart checks we we distribute the -- waiting for that check across to the other three checks so we're basically saying okay you don't wanna run -- its virtual machine because you're gonna come back with false positive so word -- just re distributed and make everything else a little bit easier so that it compensates for the lost amount on that a Smart check. If you have suggestions for other ways that we can detect virtual hard drives or other -- them are being affected by our virtual hard drive for hidden contact customer support and will take that as a feature -- -- access into will be able to change its future. Okay next question daily health check is no longer running after updates. We have any ideas property security missing as well from the dashboard. Like a little bit of follow as we wanna look into that -- I wanna call tech support for this issue if you have downloaded and the newest version of the daily health check and -- Has stopped running those properties are not visible and that means of calling have a problem with the script itself from going through now the properties only appear in the dashboard. After the first time you run the daily health -- scripts what's actually happening in the first couple lines he call me another script called -- properties stashed daily health check. And -- -- goes through and -- the properties table to see if there are any additional properties that need to be added in that may have been deleted the previous day. It also checks to see if you if you have the properties in their at all if it sees the properties in there it's not -- updated policy if it doesn't see that property name listed as an added in. As if she's there with default values so hmmm if you're looking to -- properties you can go in and run the -- properties daily health -- script -- -- that you'll be able to find that under system automation. -- dysfunction is -- of another question do you have a list of services are checked for the service -- we actually do what I can tell you that we filter that list by whether it's -- driver or not it's it's it's it's a windows driver we excluded if its printer we excluded. And finally we look. Look for the of -- blacklist. This is -- blacklist just -- Even 2012 might have been a little bit earlier this event blacklist which you need that the service steps should be automatically running and is coming up the -- -- you run the check so any service that's on that list it is going to be skipped over as part of the -- process. Under tools reporting configure manage risk for. We can change weeks yours well does this do the same things change and in the properties there's also an update client health scores option here to. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- teaching -- some questions user friendly -- the executive summary report in management report are also are actually health reports as part of -- health reports that the executive summary report it is actually the same as the monthly summary report in the management report is actually the same as the Motley -- reports so if you're looking to get those ports are -- scheduled you can go ahead and select those that names won't be the same but they are basically providing the same information. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- Scroll all the way down you should see script underscored THE underscore -- -- And there should be a total of five waits for the performance section. Obi -- -- CPU spikes memory -- Memory average CPU average and -- OS version costs you can go in. And and reduces CPU spikes. And 20 and the memory -- -- -- zero. A gesture -- three up bounce between them so that they all add up to a hundred. And at that point you'll have effectively remove the CPU spikes in memory -- from Europe for performance health -- checks will still be performed but they will not impact your overall score for performance. I want to thank everyone for attending this week's webinar. This webinar will be made available both on the forum under Lindsey corner, and on LabTech TV under support webinars. I also wanted to remind everyone about the resources we have available for you online. By going to support.labtechsotware.com we have a variety of educational resources, including documentation, Knowledge Base articles, and LabTech TV. On behalf of LabTech I want to thank everyone for attending and hopefully we see you at a future webinar.

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I want to talk about our new log retain I'm gonna talk about our unified main menu. And then I'm gonna talk about the performance optimization that was made to the sites to make run faster. So our new unity thing. There's something completely different for us. We've we've given an updated a more modern look and feel and I and we've used this site to re scan all of our partner support web sites. And so what this is done is giving you a more visually appealing. Web of in more intuitive and that's easier to use. On screen you can see this is a screenshot of the home page of our new partner portal. This is our new support page that used to be support suffered dot com. Here you can see a screenshot of the server dashboard. the alerts menu open any alerts that you get for your account of its that are coming off of these due to different partner support website you can find in there. 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So when you use this navigation. You can get any of our resources anywhere that they're located from one main navigation. And we took it one step further. On the home page of the new partner portal we've also added some quick launch buttons these quick launch buttons. You can get to the download you can get to our documentation site you can get the university and bill's gonna talk about that in just a minute. And you can get to the support page always just a single click you don't have to do anything you just go these buttons and off you go. Next we have an example of the alerts. On the main navigation menus at that you have an issue with your account if you don't have a role assigned. If you're missing something inside your left thanks come and alerts gonna be posted here with a link. When you click that link inside that it's gonna take you exactly where you need to go to fix that to fix that alert and to resolve it. And get taking care of so the my company. Menu so this is where you have information about about your company does such as your website your address the different locations that you have if you have more than one location. This is where you have your list of contacts this is where you create new users new web accounts to get to log in to this software A you can also get that to your server dashboard which is gonna have information about your LabTech server about the the products that you have on that server. Such as about ESET her viper storage craft. You can look at your agreements which are. The list of products that you have in their license keys and if you have to viewer your invoices you can use the view and pay invoices link. And while we don't have that say we scanned at this time we will in the future but straight up to that site without you losing this one. The resource is menu contains links to all of the resources that you need. In order to manager server we have our current release schedules. Our products and updates this is where you would go to actually download the version of LabTech you have installed in your server now or to receive an update to download that update. We have our legal forms in here this is where you would go to make your brand and marketing materials. And we also have a generic agent on installer. Let's say unfortunately maybe you lose a client and they want them removed from their computers this is where you can go to. To get the generic Asia and installer for them and take care of that. We also have links to all of our different programs that STK program the beta program. Our technology alliance partner program and our partner innovation network program. And less the resources menu we have all of our policies. Terms and conditions that privacy policy our code of conduct for you. Our service level agreements third party support Scopes all of that information is located right here. The education menu is where you would come for all things related to training in LabTech. I'm only gonna talk about the self study portion of this and wanna save the rest of it for bill. The self study sub menu contains documentation site. Our knowledge base. The best practice group with. I can't say that I think it's called the best practice blueprints thank you you look there's too there. Lab tech TV. And all of these are online resources that are free and available or partners so that they can go in and started by themselves. Without having to interact with the teacher and of course or anything like that. And the rest of that bill's gonna talk about in just a minute. Does support. Menu contains links to but our lab tech infrastructure status page which let you know if our email our phones our web sites up. You can also view of of reported issues page for LabTech here you can open a service ticket which again will take you to that. be one portal. Without losing your place here we have we have our contact us page where you can see the department heads and how to contact the various departments like customer service. I support. And there's one of soon. Welcome team on boarding team dispatched. All of that's located in there. Thank you the community page this is where you can go for the support news. We're re post announcements that the things that we're doing and on the support on the partner support web sites you can get to the forms from here and then you can also submit feature request. For the core product itself. And finally I'm gonna talk a little bit about our performance optimization is. But one of the other complaints that we from partners was that. The site was of the V two site was so slow so very slow. We listened we heard you we understand and we totally agree with you so what we've done optimize the site. To make it at least two to four times faster than anything that we've offered before. Not not only that but we've built responsive on page controls. And we've made the of the pages gives you feedback so when you're hovering around when you're bouncing over different things light up. Of the main navigation menu you don't have to click it to open it up all you have to do is hover and then it'll open up itself. As you mouse over different things they'll highlight so every page that you're on it's gonna give you some kind of feedback as to what you're doing you know when you do some save something successfully. It'll let you know if there is. An issue. It'll let you know what that is if you forgot to fill out a certain field that we're gonna tell you which field. We're gonna tell you the fields required so. All of these are examples of what we've done to make the site runs faster smoother and and give you more feedback. And now my turn it over to bill so you can talk about the lab tech university. All right thank you very much there's a great job with the new partner portal. But now we're gonna get into the university. Things we're gonna talk about your going to discuss the unity that we've sort of that we also applied to tech university. Sort of make everything more intuitive for. The new redesigned user interface and user experience. It's it's a great look and feel that you're you're gonna start to really enjoy going back and university for learning experience. Online certification training very excited about that. Brand new excuse university training by job role witches your specific training needs of based on what you do you your job. And the courses are now interactive it's no longer just you know press play and watch others you're gonna have to use and think you're gonna click along you're gonna make decisions. So next is the in my courses next and finally he course its page. And we'll talk about it a few minutes but it's just it's a great resource to find all of the stuff that your picture currently working on or have completed already so with that we will move on. Q how did we get here well. The new tech university curriculum is we we like to save half and making. If you've ever been to use the old university then. You'll understand that. We have a lot of stuff in there that kind of missed the mark a little bit it's it's much much better now up based on. Based on the best practice blueprints I believe it's called right the they are based on the experiences of our subject matter experts here LabTech. The best ways to accomplish your business goals they cut out all of the clutter essentially because instead of just the video where we're gonna show you. You know the screen with thirty buttons this is actually gonna show you how to get from a to B to to do that things that you do every day your job. So this allows us to have. Allows us to have. You know more programs. It. Much more adjustable curriculum. And we emphasize a lot of the Y with in this it's its its a much the much better program a word that were working from now and that is being the foundation for all of archery. So. With that we will begin Q it is. Reminder of how the unity. that that we have working throughout the entire partner portal Atlantic university we design to to look and feel exactly like what they've designed. Within a LabTech partner portals that you start to understand and you understood you you know no where you need to go to get the reasons that you need. So what I wanna point out on this on this screen here. This is again the partner portal home page the university quick launch button. Now this is on. This is going to be a great place for you to you Once you start to take your courses and you start You start to to complete some courses. You'll start going to this university button click on will take you directly to my courses home page that you all of the information you need. All of the courses that you're working on that So. It just reiteration of had the same unified look and feel. Still utilizing the speed unified mean navigation at the top the everywhere you wanna go with Atlantic university as well as throughout partner portal. And I. Clear navigation resources you'll you'll just know where to go. So here is an example of the new user interface and user experience that we've created with Atlantic university is is a screenshot. Of the role based training home page they can see who sort of with a flat design here that sort of you know you're seeing a lot of throughout the Internet. And just like oh what Mike said you your. Hovering over and clicking things there you're getting feedback from from the page so you're hovering over some of these Akron titles that you might not even know what they are it'll actually tell you what that acronym means. Again it's in just a familiar consistent design it that will that will offer some unison. Give you that into that that intuitive path to where you need to go. While I'm on this page I'll go ahead and make note of the navigation. Of the navigation on the right. Underneath and depending on what your permissions are within your organization if you if you wanted to and reporting. That will actually be how you access you'll see you'll see something and another exit and on screen but tonight you'll see in believe it's under administrator administration. And you can actually view you've. You know what you've accomplished if you're if you're an administrator. For your company and you'll actually see what your employees are doing what they've completed this at that point as well. So. Now we'll move on you are certifications. This is gonna move fast hover over education at the top. And the university certification programs you can see that right with unified navigation. And super super excited to have this available to you for the very first time within LabTech university. Before it would the only way that you can get certified with LT CP or LabTech certified professional. Is coming counted to Tampa and going through one of our old 38 boot camps. If you still wanna do that you can absolutely do that and and there's there's a lot of benefits to. To doing that over actually going through the university or virtual training program as well you can get all the information on any of those programs right here on this page. By clicking on the LT CP. Gallery there. On the alt TP OT CP the LTC tile. Is certified engineer. Now the LabTech certified engineer is a step up certification of all of the LT CP. On it is currently still in development but if you would like to get notified when that is ready within university there's a culpable notify me button. When you click on that tile and and get the OTC information for LT CR that's LabTech certified architect. That is going to be highest level of certification get within LabTech still underdevelopment I currently. But. Like I said we are very excited these the very first time and the awesome part about these is that they are completely free. you're able to go through the entire certification. Foundation self study program. End once complete its. you will be able to. Taking proctor exams to get sure teacher LabTech certified professional certification. Pretty cool and a very cool awesome and is is it really it is really free. Like no cost seriously free and at no cost so. Win well I mention made mentioned the life training. This is the in the same foundation that you're going to get within it within that university. You'll get a little bit more IE you'll have a little bit more. it a little bit deeper with unity in the instructor led things you'll you'll pick up some so why that's why there is benefits to going through that which I believe I mentioned already. but to use you get that. That that that foundation of black textured certified professional knowledge you can get that right here for free act on LabTech Atlantic university. So. Here is the role based training page you are quick screenshot of this. He slides ago. So the role based page is something that we had. Started. first iteration with prior Q switch over to our new our new format new design. Within that we were able to expand that greatly we have within this specifically within our system engineer course which is the one is that highly agreement moment we have about thirties 3536. Hours of content accurate picture of access to you. Just like the certifications page here you can hover over the. these tiles actually see what these acronyms are but I'll go ahead and tell you that the SE is the system engineer role. Being the is network engineer and is network administrator. is service manager. SD is service desk technician SAE is sales engineer. And the AM is account manager. again you click on is you're going to see some some feedback from this page it will actually slide over to to the to the left to reveal the courses that you need to take. And enroll in cute you go through that particular that particular role on these Based on seven industry standard okay what is delivered within each of these courses. Is what is best suited for that person doing that so for instance the account manager role might be a little bit different from the service desk technician The count in general might be a little heavier on things like reporting business intelligence and maybe some light configuration for some times when you're actually face with the client. And then on the other hand service desk technician be heavier on things like help desk in and take it tech to accurate reconciliation things like that. So you'll see that there are some some differences within each one of these roles. Com but lots and lots of great new interactive courses redirected to tryout with Atlantic university. And here is a after you in role in in in none. In one of those roles and enrolled one of those courses within the role. This is the mobile device management. Course lessons page. I mean first of all like to point out the red checked mark to the right of the executive overview shows that this actually has been completed in this course. not able to go to the next until you have a check mark on the one can't just jump from beginning to. No nor should you. Nor should you there's actually a pathway that we'd like it takes so so you'll start to see that as as you're going through these courses. Once you actually go into one of these lessons. Now you're gonna get into the actual nuts and bolts of what lesson is Atlantic university. I mention the best practice blueprints before. What. Those are trying to accomplish a business goal. That you do you know every day or maybe in configuration stage. This is the enabling LabTech mobile device management that's what that's something that you wanna do you with with what you want to enable LabTech mobile device management. On this page again went with that the flat tile design on this when there's two of them which might see as many as three. The big one the big blue and is the workflow and that is sort of the meat of the lesson actually takes you through step by step of how to accomplish whatever goal that is based on a couple of use cases within it. I'm on the right is the workflow diagram. This is a high level overview. Us in sort of Vizio like form that will show you what it is that your picture going to be clicking through in this lesson. So I bring this example up a lot that'd you know if you're in the middle of your training session and something happens we're eating it up and leave. But you know much time you have click on that workflow diagram mineral show you real quick okay do I have enough time for this maybe yes no probably not. so that's that that's that's nice little tool that we that we offer here on this page and then the third that you might see out depending on the lesson is the hands on activity and actually takes. The interactivity to a whole new a whole new level. Where you are not just going through the steps of doing you're actually doing it you're actually creating that client you're actually. Adjusting settings on group things like that. Very very interactive. I'll just point out also the below the these tiles you see that lesson overview purpose the other views a couple sentences based on you know just explain what it is that you're going to be learning about. And the purpose of which I mentioned before is we really wanna make sure that you guys understand why you're doing these things wise that's important to your business wise important that this is something that you do you on the basis. So once you actually click on that blue tile that workflow now this is actually going to bring a pop up yours After a few you know reiteration of things like the purpose and you have some prerequisites and whatnot to the use use cases page where you can actually take. Where you can actually decide what route that you wanna take the lesson might not all have like this sums and than my we have one but this one has three so. In this situation you would say well I I need to acquire and install Apple Indian certificate so I'm gonna click continue on that actually follow that path. Well in order to do that you're gonna start seeing the steps to accomplish that goal this workflow. The black tile is going to show you what that step is what that step is in for lack of better turn. Term in black Deep blue is going to give you a little bit of additional information may be a little bit if maybe some tips or something that we can't quite explain it without giving you just a little bit more than than what you're seeing for view. Below is not just a screenshot. You'll actually CE. The mouse moving and viewing going through the steps that you see above you in the boxes and the progression through this course or speed me through this lesson. So in this in this scenario you'd see it's like mobile system install Apple and instituting click next you'd actually see the do that right there. While out while talking about this page well down in the bottom right hand of the screen are three icons. Odds and some cool features to use throughout this throughout the all the lessons. First of all the back is if you want to go back one lesson. The refresh looking thing is to read is to replay that slide so if you. Read these steps. Above but you miss what happens with that the mouse clicks you can hit that replay and I can see attic yet. Can't expect you watch and read same time. And then the one below that when I'm sure you're familiar with. Sort of looks like got something from Google Maps or whatnot it's it's you are here icon. You click on that's actually bring that that high level workflow diagram issue that I mentioned. Before on the outside of this lesson that's gonna bring that it in front of your face to sort of show you where and that progression you are. It'll give you that that that you are here icon saying that this is the slide and this stepped accurate right now. And also depending on what lesson it is us most of them are a lot of them have decisions that can be made well if you actually. Decide that you want to go back in and make that decision again you can click on that. Particular title in the map and we'll bring you right back to that you can make the other decision site probably should take before. I'm so it's very very cool very very interactive and very very excited about the that that it's turned out so again. Participation is required with these things work flows diagrams hands on activities are all what you're going to get within these lessons. And you can decide the outcome so it's sort of like a few people I'm dating myself but choose your own adventure book. I was just my favorites of my favorites so it's just it's you know it except for the excitement in this amazing story telling. It's just like that there's it's it's it's it's it's very cool we hope you guys are gonna like it. So I mention the in my courses homepage before a few different occasions this can be accessed both through the unified main navigation menu. And also by clicking on the quick launch button university quick launch button on the partner portal home page. This is the page we're going to see all of the courses that you're currently enrolled in and have already completed. We really hope that start to see this is also an ongoing resource type page for You know I mean let's say that your in the process of going doing some troubleshooting within your own system you can actually say yourself you know I remember doing something like this go back to this and access my course because of preacher and I know. I know was that I just completed that lessons he can actually have two screens out. Follow along on one you know with what you see on Atlantic university on one screen and and actually doing it within the control center on on the other screen. So we really hope that you guys started to use this as an ongoing resource. If not only for just you're simplified access to all things that you've completed and you're currently working on. So that is it for my explanation of you Atlantic university just so you just you to a quick. Recap. Mike talked about the unity theme that is so prevalent throughout the entire partner portal and take university. The. The new log in is is a is a great great new feature that we we did respond to your teachers single sign on. The unified mean that mean navigation menu is. Where you can access everything that you need to use no more bouncing around from site to site you get to anywhere in the teeth through that mean The performance optimization is another thing that we we we heard your cries and we answered them. In attitude times to four times faster a great job in redesigning everything and integrating everything you know ways it makes it very very. Easy using fast. Within university we did a complete redesign of the user interface and user experience the look and feel of how lab tech university is. The online certification training is brand new was never offered before and now we offer for free in university. The trading by job role is that I didn't get the training that you need for the courses that you. That for that the training that you need for the job that you deal. And these courses and lessons are now no more just you know press play and watch a bunch of clicks and buttons and things like that it's. It's your actually get in there it's just like choose your own adventure book. You're actually decide the citing the outcome and how how it's gonna end up. And then in my courses home page now we have simplified way to access everything that you're currently working on. But everything that you've completed already and hopefully an ongoing resource for you an index of things in the future for for. For what you're trying to accomplish within LabTech and that and we think at accurately and enjoy all of these features are passed back to my. Well thank you very much bill. We listened to everything that you sent to us over the past few years about all of our partner support web sites and the main thing that we want you to take away from. What we're talking to today is that. We've taken our time and we've created a new and improved. The user interface and user experience on. That we haven't gotten all of them not to do all of them a one time would have been a herculean task but we did about two thirds of them. And then we've got the other 13 firmly in our sites and we're having their next so we're gonna. Take this improved UINUX and ago but all of our partner support web sites. Where as we do that we're gonna apply a true single sign on to all of these sites as well also now everywhere that you see. The unity theme you're also gonna have a true single sign on experience and we're very proud of that we're very happy to offer that you. We have our unified main navigation so we've taken all of our different partner. Support resources. From our docs to lab tech university to the forms to all of the different sites that we have lab tech TV. All of these sites and we. Paid at a moment this unity theme and we've all given the same. Navigation so this menu is going to be the same no matter where you go that's gonna offer all of our partner support resources in one menu. Now we've made this sites faster. Again like those two to four times faster than anything that in the past and we're continuing to optimize that. And since these sites have gone into production even. This past week we found a way to make of some of the sites even faster than they were before so we're happy to continue that kind of work. And then finally we have a complete new lab tech university that's got an entire. Score of courses that are available to you all of them are are brand new their focused on what you do work every day with LabTech and we're just. to happen to offer all of this to you. And so I want to thank bill and and I want to thank you for joining us this afternoon. So this is the new. LabTech partner portal this is the landing page that you see in front of you right here right now we're not logged in. We've got a nice video there that shows you how to use the web site little introduction to some of the changes that we've made and this is radically different from anything that we've done in the past. And so we have our quick launch buttons here and as you can see when bill hovers over those that they light up as he hovers over the the main navigation menu. It pops up. No no that's fine so it's And so let's. Let's take out let's log in and and take a drive. So this is the new log in routine that I was talking about before. Instead of login pages on all of these different sites what we have now a single log in pop up. You and you have to suffer com via email and password. And then it launchers are into the site and now this site is actually telling you. That bill is Stephanie. Sometimes Stephanie Steve. So we're logging in with a test account now so we've got a couple of alerts there that are in the main navigation menu of the alerts are they're nothing to be. Alarmed hat of the user of making sure that your account is up to date and so what it's asking you do. Is to a go in and update your personal profile update your personal information to make sure that its current. And then out to make sure that you have the proper roles for the website to your company in your local portal admin can do that. And if you have any questions about this website as you're going through there of bill if you can hover over the support me. So and then now let's see here I'm looking for. So in the get help section right in the middle of the support right there there's the partner portal help. If you could click that please. So and then click one of those any one of those pages to them. The left there so what's gonna happen is it's gonna take you to a section where all of your questions about the part of partner portal going to be answered here you can find help. It's gonna of tell you how to use the partner it's gonna tell you how to navigate the partner gonna tell you how to create a new account if your portal admin. It's gonna it's idea how to use the branded marketing materials it's gonna answer a lot of the questions that you may have so if you do you have questions I would suggest that you go there. First. Lectures a page. I was just gonna say this is very pretty and well I don't wanna hog all the glory can we take a look at the university absolutely I want to see one of these choose your own adventure things. Okay. So go back to the home page first. So as we mentioned before this will take you directly to the my courses home page. So the first time that you log into the universities of you'll be automatically enrolled in the lab tech one one course as you see here you'll see all this other stuff until you start actually. actually start enrolling in this everybody can enrolled in the one course everyone is automatically enrolled in the 101 LabTech when no one is the basic knowledge that you need to. To understand the terms and things that where there were going through it and whether certification oral course. It's says it's the standard it's you know it's it's creating users creating clients things like that way what are those things. So. I just clicked on a LabTech one. Now. Within that. The LabTech when course there's the student orientation section this is going to be very very useful for for first time users because it tells you how to navigate through the university first of all. On what you expect within a workflow and then also for reporting. If you have any questions about any of those things and you have not. You haven't taken another look at the I highly suggest that you do that. So click on this navigating the university. In. The interest of saving some time I'll just click through these to get to use some of the actual needy ones. So here is the components of LabTech technical overview. You'll see in all of these courses that are going to be. Over views of some some some sort whether it be an executive overview. Or technical review act executive a little bit high level. Technical get into a little bit more of the United Technologies and things that you might be seeing throughout the course. Com but once you click on here on I apologize the little big. But this is actually these overview videos are self let these are not anything that you need to click through. But but they're very they're very well done I think there I think they're very pretty. And also. There are very useful it may help you help help explain you know on a high level what it is that you're about to get it So. I'm gonna click next year and also what you pay attention to our progress here. See we're going from org our progress is actually following we just that for an hour when our five this bars going to it to travel right along with you it's gonna go all the way to finished. Okay what I was saying before about. You know these that some of these will have to use some of them three. This is an example of of of the lesson with two different. Two different resources within it so again. Here's the overview and the purpose or the why why is this important. Then let's go to that workflow diagram because we're not sure how much time that we have available to actually do this right now so let's take a look. Okay so. Not small not big. Fairly doable. So look back. And if you ever need to you know take a look at this just to justice. Just to see you know where you where you know where where you wanna be ago you can you can you use this for that as well. So back out to be to the page. Here is the actual workflow. That that you're gonna want to go through. Okay this is the this is than the need of the last. So installing and logging into the control that your goal that you and your business goal that you want to achieved so by clicking begin. It's going to reiterate B the why why is this important fairly self explanatory. Click continue to move on any issue couple corrects considerations these are things that you either need to think about ahead of time before you get into this things that you need to complete before you get into this lesson. and the steps of this lesson like for instance. I union make sure that the old drive is not steal T shares you know that with and when you're. When you're installing controls that yes I do of course So so these are just some things to keep in mind. While you're going through this things to take care of before you actually these steps so use case scenarios these are. The that you're going to take. You need to install LabTech control center on workstation or server so I feel like that's the one that we wanna go through in this example click continue. And here we go as you can see down here this is actually showing you all the steps that you need to do com and this is. The black and white version of that navigates to the LT share mapped drive. This folder run the control center install files administrator all of that is happening before your eyes through the magic of television. I'll click continue to can you move on. And again some more some more steps with some more. Some more visual visual display. Right here wanna bring these up again IE I hope you remember that if we wanted to go back one we can click the previous button. If you want to watch this over again you can use the replay option here. Start over or my favorite part you are here. Click on that and. You know what I'm going to you. Let's finish this when I wanna you better on and that I apologize or grabbed the wrong one. No don't. So. Continue continue. Appropriate to map the old drive and let's do this one instead. All right so again. Same things. I want to try this over here now okay so this is where one first of all we haven't gone very far you can see here that this is this is the you are here second On the second slide of this of this presentation. So but let's say that we are down here somewhere. And we wanted to you. Go back and changed in the decisions that we've made so. This is an example of a way that you can influence how this lesson is going to end up okay. Are in the same private network. Let's say no. You know what I'm not sure I'm not comfortable that I feel like I said the wrong thing there let me go back and try that again. I am I am on that network. So now we're going through completely different path with a completely different outcome to this like your and your book. Now I think I might myself there but that's okay great great book. That is about it I don't like I said very very it. Easy to follow along with an enjoyable training experience and it. And now it takes are a lot of clutter from the old stuff that we used to put up on Atlantic university in and it really just. Gets down to what is it that I need I need I need you may be in C in order to DD. All right. That's fantastic thank you very much bill and and thank you all for joining us today. Then I let you know that if you have any issues when you're when you're dealing with these web sites because they are brand new and there's always that chance if you have any comments. anything at all suggestions. The about the partner portal you can in a web master electric software dot com. If you have any any questions issues with comments about the university you can you know training. dot com and we'll be happy that to speak with you. That and that's all we have so thanks everyone and not see online.

  2. Network Probe Configuration Part 1 Support Webinar

    Fri, 15 Aug 2014

    Hello and welcome to this week's support webinar. In this week's webinar we are focusing on the Network Probe Configuration Part 1. Before we get started I want to make sure that everyone is comfortable with their virtual environments. In the navigation control window of the webinar you have the ability to ask questions. We will silence all communications during the webinar and use the questions window for primary interaction with the audience. We will conduct an overview then move into a demonstration followed by our live Q&A session. It is recommended to send in your questions as soon as you have them. Thanks for joining and let's get started. I would like to introduce our speaker for this weeks webinar, Scott Logan. Welcome to the support webinar. For network probe configuration. Part one. The network probe is a service that runs on any -- -- agent. That allows that agent to discover other devices that are connected to the local network. Let that can be configured to push the agent to any windows devices we find. And also gather data via S and -- about any of the other devices that it encounters. Today we will take a look at enabling the probe. And making some configurations to enable the push. As well as detection of devices. Part of the -- being able to push the -- -- out to devices it finds. Is making sure that there -- passwords set at the client and or location mobile. Before making -- computer probe. It's a good idea to make sure that their passwords -- on the client and or location. When -- double click on this client. You could see on the passwords have. I have an account called location admin. And you can see here the format of that is domain backlash. Account name. If you're -- -- -- group environment this can also support using dot backlash. And in the account name. This one is set at the client level. And if I expand the client and double click on a location. I can also have password said that the location I was well. Once we're sure that we have valid credentials. In either the client or location on the -- were stabbed. We're ready to make a computer -- network -- -- double click on this computer. Here on the welcome to have. In the agent flags section. You can see that the network -- -- fox is currently unchecked. As soon as a project in the check box. It's going to ask me if I'm sure that I want to enable the network probe on this computer. -- click on yes and that will launch the probe -- set -- wizard. When -- click next here. The first green is the deployment setting screen. If you recognize these two accounts. Those are the accounts that were listed on the -- which have for the client and location. If I decide that neither one of these is a valid administrator account to be able to deploy. The -- occasion to any of -- computers at an probes found. I can right -- -- here. And add an entry. I'll go ahead and make a couple of selections on here notice how log in -- -- for administrator access has a drop down. I'll pick which one of these I want to use -- location have been. And I have to select a template to be included in the deployment package. All -- default selected. -- next. In our on the detection settings portion of the wizard. Here in the community strings field. We have to tell -- which community strings we wanted to use. It is preloaded with public private and -- them. If the environment. In which are enabling -- network probe has separate community strings. -- them here. Comma separated. By default these -- the -- that we are scanning we can add additional ports here also comma separated. And the -- frequency is set to one today. By default. Notice how the check box here for collection is currently turned on. That means this probe will attempt together data via as an MP form. If I don't want that function turned on I can uncheck it now. An average -- -- here to enable automatic. Agent insulation on its own devices. At this time it's not checked and I'll leave it -- -- for now we can revisit that after we complete this wizard. -- -- -- And quicker and finish to conclude the groups in a process. After I finish the wizard I can go to the commands have. Connect is to have -- program. And status of pending. Click on the -- to continue to refresh and notice that the status is changed to success. And it shows that probes installed. And even as -- saying that I now have a new network probe cap. Here on the network probe tab. I will start by going to be -- settings section. And we need to popularly. Which IP addresses we want the probe to scam. Please note we do not have the ability. To exclude certain ranges that we don't want scanned. If there is one entire subnet but there is a chunk of IP addresses in the middle of that that we don't want scanned. We need to set -- ranges to -- below -- them and above them. Thus omitting the -- we don't want -- There is no way to say simply do not scan these address. I'll put -- my address is now. -- -- that one. -- modify marine slightly. And on this one as well. And so here you can see I'm scanning from one to 49. And then. From 75 -- to 255. Thus omitting everything between fifty and 75. Notice here we -- that enable collection checkbox that also showed up during the wizard. This is what's going to allow the probe to be able to collect data from -- devices -- has detected. You could turn this off if you don't want to probe to collect data at this time. For with a checked it will attempt to collect that data. We will go into greater detail. About -- collection. In a future program and -- Back over here under remote push settings. You can see -- again. -- for credentials. That are available. To attempt to install galactic agent on devices that we find. Here's my drop down if I decided I wanted to add a different account I can select it. And that it. And I can even select. One of the passwords in this list. If more than one is present and choose to move it down or up. To change the order in which we attempt those particular. Credentials. Right now. The probe is not attempting to install the -- and tiny computers it -- Because enable automatic network installation. Is not checked. If I put a check in this box. Then every time the -- scans which is currently. One today by default. It would attempt. To install that -- tech agent on any windows computers it found. That currently do not have the agent on the if we scroll down a -- here. You can see we have. The S and MP settings that were available during the wizard. If I need at a later time. To add more strings. Or change some ports I can do that here. And notice now. On the screen we also have -- an MPV three settings. S and MPB three requires authentication if any of the as an MP -- devices at this network location have as an MPV three enabled. We'll specify -- -- an -- were. In this section. Okay let's take a quick look. -- some of the other tabs that are available. -- -- -- -- -- -- -- I have the -- command step. Commands have that exists on every computer. It will record actions that have been sent. By this group. So for example we attempted to install the agent. We would see the results in here and get feedback. If I can tie this into an example. We'll go back to the general -- I'll go back to the general tab and you can see here. I still look this check box unchecked to enable automatic network installation. Perhaps what I might do. Is go to the network segment for this location -- probe is. After the probe. Has scanned the IP address is selected. There will be devices showing up -- network. If I double clicked on -- device. I've gotten install button right here. So perhaps before. I enable automatic network installation on the probe that would come here and -- on install. That I can go straight back into my pro and I can go to the -- commands tab and watch the results here on the screen. If the results are successful. Perhaps -- come back here to the general tab and -- that enable automatic network installation. If that's my goal to get the let's take agent on any device -- -- Or perhaps there'll be. -- -- -- -- That will indicate there was a problem -- Deploying the agent. Perhaps indicating. There's a problem with this password. Or something else for -- to troubleshoot. So the probe commands have as were -- going to be able to see. Functions that the probes trying to perform. Okay S and MP traps. It's an MP traps are going to be available on certain as an MP enabled devices. On the network. If the probe. Has detected one of these -- and MP devices. And that device is capable of sending straps. You could tell that device to send -- -- To this program. And when I go back to the general tab. Appear in the identification section because -- the local address of this program. So if I went to some device perhaps a rotary switch that's capable of sending there as an MP traps to a specific address. And we'll tell what device send your traps to this IP address for my network -- Now back here on the it's an empty traps -- I need to tell this probe to trap. Any data that's being sent. Soared to -- -- Perhaps I would call it a catch all. If I don't specify any additional filtering in here at all. I can use this. She simply gather any traps that are being sent to this IP address of my network probe. By any machine. It's just a catch all. Alternatively. I may choose to -- a trap. For one particular. Device. -- -- -- -- -- -- -- -- -- I'm looking for traps -- coming from this device. I could save it. I deleted this one. Now I will only be trapping. -- data that is sent from this IP address. After that has been set up and the device has some points in the straps over that it is -- -- appear on the -- Ability information. IP address -- -- it is of of the term value was etc. -- -- Notice how I already have -- -- -- showing up on this tab. As soon as I made a machine a probe. It shows approved configuration and synchronized. Notice here I have other values such as starting -- system. Notice here have. Networks can cute. It's showing me that I have initiated scanned. If I want to see what the progress of the skin as. Within this -- computer. I can go to the tools tasks in groups have. Americans check the -- can position. For me reflects that has done. If it was not done you would see a certain number listed in this field to indicate. What position was and within the scam. The -- of -- have is going to show you. Probe activities that have been sensitive scan. Such as enabling the -- or changing settings. -- events. Are similar to what we saw back on the -- and MP -- step. The -- probe has the ability together syslog data. From certain devices. Right clicking here and -- -- trap. Once again maybe -- will say -- I want to know. -- information from this device. And save it. Now we're telling the network -- to try to reach out to. This address. And get through this -- logs. When they're gathered -- gonna show here in the syslog. -- -- The network -- can also serve as the TF TP server. I can use this to. Serve files out. Two computers on this network where the probe is located. And I can also use this to have computers upload their files. To the probe as a TF TP server. If I have recently added devices. To the network. At this particular location. -- -- re -- network. So for example if I went and installed 25 new computers. And I wanted to probe to find them and try to -- -- them as soon as I it's set up all 25 I could come back to my probe risk and the network. In double -- them. And if enable automatic network installation is. Checked. -- try to -- -- -- to them. Read tech devices. Is related to -- -- -- collection. That is a topic of network pro configuration. Part two and not something that would be included. During this conversation. There are also some commands that are available. That are specific to the network -- On this program for quick and begin. Commands. -- -- to probe. And we have a few options here. Disable. And enable collection. It's simply another way to. -- and check that checkbox. Fast -- -- -- the computer in fast talk. Current devices. Purge any network devices that this probe has found. For slept at two PC. If I could have -- slept at two PC. -- could specify the hostname or IP address. Of an individual computer wanna turn to use the probe. To -- the -- here. Refresh configuration. Means that perhaps I've come in here and made some changes. To some of the settings -- general tap. Refresh configuration. As telling the stroke to update the configuration settings and that's something you would see under the -- events have after the configuration have been -- Refresh push installer. Perhaps there have been some changes you've made through the push installer perhaps there'd been an update to -- tech and a new version of which installer is available. We will tell this probe to refresh the push installer so that when it tries to. -- epileptic agent it will take the changes you've made the changes related to the new version. Start networks can. Is identical to just come -- clicking -- re -- network. Tracing. Is going to give us a much -- detailed. Description of what's happening when this probe. Is out there scanning and attempting to perform actions such as pushing. And the tree -- Just used to -- the -- walks to say summer. That concludes this portion of the webinar. Hold -- turn -- -- question and answer session over to. Kevin Davis. So our first question is is it possible to exclude -- PC from the network probes automatic deployment. The ways these system currently works is that we scan. Via BIP address so if you happen to know the IP address. Of that machine. You'll excluded from the range. Next question. Is there a way to probe different view lands within a network. The probe is not capable of crossing the the aliens due to the -- cables. And -- switches. Work with passing packets from one network. Segment to another this is why we asked that each viewing and have its own corresponding location. In and you put a probe for each location. Next question. I am unable to delete a machine that was the network -- This is by design the reason being is that you are allowed only want. Network -- per location and an order to delete that machine humans first -- check it. As. A network probe. Then you can go ahead and remove it if you were having problems with this we do you have a script. That is located under the maintenance agent. Probe removed from an offline agent this can be run to correct this issue for you. Next question. Our servers the optimal location to install the network -- No. Network probe. In scanning functions. Are very processor intensive. We actually recommend and best practice is to use the least utilized machine. That it's on. Within the network to reform the network scans and act -- -- -- -- question how frequent can you skin I see the one -- but whats the Max scan frequency. DB once -- day. It's -- best practice however. You can go as slow as once an hour. Please realize that based on your network configuration. And approach configuration. That this may flood your network. As well as its over task. The machine designated as a -- again this is why we recommend once a day. Next question. -- remote agent deployments automatically update the -- package to be pushed after agent updates. Or does each probe enabled computer need you have to refresh Egypt and ran on. -- -- machine will deploy the most up to date. Package available from the system. It is also noted that the agent even if it is a previous version prior to an upgrade. The agents themselves will automatically upgrade. On this next subsequent check -- so it doesn't matter if you had. An older -- push from the probe because the -- Self updates based upon its templates addicts. Does the probe acting as a syslog server where we can have devices push lost the probe or does it cool -- from the device. When you designate a probe to be -- syslog server. It is just like any other syslog server package out there you must configure the -- device to point to. The probe machine IP address as the syslog server. It's a push operation not a pool operations. Pool is actually be accidentally templates. Which is covered in next week's advance. -- Is there's still an issue with the network probe and AVG. Version eight ethnic east cause a blue screen on the -- This was a problem with the EDT product not the -- -- network probe. This was due to do there. DO -- included. In their product. As far as I'm aware. This problem has been resolved but again this was a problem with the EDT product not the network -- Next question is there ever any reason to deployed more than one network pro that location. You -- its system actually prevent you from having. Multiple network probes per location. This -- single pro single probe per location. Should a probe also be configured as a master. It does not necessarily have to be again we are using a least utilized. System. Whether it is a master or not. Can the -- can be configured to automatically check. The external sync flat boxes such devices will automatically sync to connect -- For this operation I would actually recommend running. A script you could write a constant script that would actually interface with. But this is not within the scope. Of today's webinar in -- actually part of an advanced scripting. -- power. Next question is -- script that can run against the locations such probe that will alert me when it finds -- -- new device. What I would recommend. Doing is looking at our new computers detected internal marcher. And modifying it to look at the network devices table. -- questions -- how do you prevent the -- from shuttle and duplicates in the control center. IP addresses. It is clearing the inventory once per day. So if you have multiple skins. And DH CP you potentially could have -- computer. With different IPs listed one would be on one would be off. This is. Default behavior. And at this -- cannot be changed. Next question what traffic is required for the automatic -- of polish installations are PC. God this actually should be. Covered in next week's more advanced webinar. But it does not utilize just ER PC or -- 445. And 135. We have multiple methods to attempt a push from the probe to the endpoint. If we have a server set up as network probe but would like to change it to a less used management PC is this easy to do. I. Check on the other that is the correct operation he would first -- check the server designated as probe. Wait for the operation to complete. They -- she released PC that you want designated as -- management PC. Go ahead and select the network probe and allow. It to be in -- Can you please recap the difference between -- detect devices. And -- -- network. The -- detect devices. Will go ahead and -- -- list of devices currently listed in the network devices. The re skin network is when you want to change the IP range. -- to attracting or adding. X question does the probe deal with casting. And what is the best way of troubleshooting. -- Not sure exactly. Understanding what casting. Is to do with networking. If you're talking about -- -- and this is one of the reasons why we cannot cross the Orleans. Question can you save pro configurations. For changing pro machines. These probe configuration. Is stored at the location level. So if you. However. I would question why he -- constantly change -- probe. Machine or -- designation from one machine to another normally this would want to be said it wants configured. And then do not change and less required to. If the location has a large amount of clients and devices is it worth it to have -- dedicated PC for this. This would all depend upon the amount of information you wish to collect and if you wish to collect information about both desktops and servers. It would be best practice to have -- designated machine. However if you're only looking at its servers. You may not necessarily need to do this. The best course of action would be too. Baseline. The amount of information that is being collected as well as the resource usage. On the machine to determine whether or not you need a dedicated pro. What is the best practice when the probe identifies a host as a network PC when it is a piece. I believe you are referring to. Hypervisor source such as if sex is sex -- such accident and hyper V. In these instances. We have other methods. To designate them for VMware we actually have an action data field or additional info to designate. The machine. As. A hyper. Visor host. For the other. Hypervisor -- You can install -- Linux agent. And if the hyper V supports dot net 2.0 framework you can install an agent on those machines. However. If you can not get either those requirements. It will always stay as a network device. Well it seems that we have answered. All the questions so far if there's any more remember we will be doing in advance what the -- next week. Think you. Have a great day. I want to thank everyone for attending this week's webinar. This webinar will be made available both on the forum under Lindsey corner, and on LabTech TV under support webinars. I also wanted to remind everyone about the resources we have available for you online. By going to support.labtechsotware.com we have a variety of educational resources, including documentation, Knowledge Base articles, and LabTech TV. On behalf of LabTech I want to thank everyone for attending and hopefully we see you at a future webinar.

  3. Web Control Center and Quick Connect Support Webinar

    Thu, 7 Aug 2014

    Welcome to this week's support webinar. My name zantops a trainer here LabTech and we're gonna be focusing on the web control center. And a quick connect support feature we have optic products. At the end of the session we will bring in the subject expert matter. To discuss any questions you may have. Following display. Before we get started. Let's go ahead and take a look at our software recording policies I'll give you a second to read through this and please don't reproduce this. Or use for any other purposes than what its attendant for. Okay it. So today's topic has an agenda. We're first gonna look over installation pre Rex what do we need in place in order to use the new style control center. We will also look at accessing the new web controls. Allowing client remote access using the web controls So there is a feature where you're able to allow your clients to remote into their own desktop machines. Via the web control center for no additional. expense. Or client expense And then last we'll talk about accessing the quick connect And what that can be for. So with the installation for Iraq's one of the things we must do right off the bat. obtain the wed control center configuration plugin. From the marketplace. So when we go out to the marketplace. We must be on the local text server. So I will need to come in here. Nineteen viewer hand. Q my server. Once I do when I go under tools. I have Atlantic marketplace available to. and launch that. How open it. Locate slogans. And find the web control center configuration. Which I already have updated my server. So once I selected an updated located under against is help. Plug in manager. We can see. That we already installed the web controls configuration. Plug. This is what allows me to access the new web controls the unit that export and Atlantic. So now I can go back into my lab system. I can go into the dashboard. And we would go. Configure. Emigration. And this is what allows me. Q brand and manipulate the new web control style look which will go back to and just a moment. Next thing we want to make sure for a pre is that any user we want to allow to have access to the web controls and her. All their permission Has the allow web access permission to login. Anonymous users will only be shown the main welcome screen. Where the users that have this allow web access permissions selected. Will be able to go in and download location specific installer packages. That are agents. So let's take a look this it is. We'll find our user. And we will make sure. That on the permissions. web access checkbox is selected. This will allow this user. Do have a run in of the web control center. So we just showed you after we do. Go to the marketplace. We download the web control center configuration plug it. We make sure user the allow web access permissions elected then we can access through the dashboard config integration. control senator. The interface that allows you to customize the web controls. Which looks just like this. Now an order for us to always. Have the new style web controls and are available to us which we're gonna take a look at it just a second. We would need to make a small change to a file locally on the server. So from the LabTech server and and navigate. To that C drive. And called. WW root folder. We're gonna open it up and some type of and a how to do this. And then we are gonna change the following line of text. Too didn't style web controls information this is what you're just gonna change a winner so you're always going to in the style controls. So we'll change this line of text that CCD fault. So long to equals WW CC two for pixels are too. So again we have to be locally on the web on the lab server so I'm gonna go through team to do so. I'm gonna locate. The file question. Which will go. You can see We go to the unit WW group. And this is the following need to change Shalala right click open with notepad. And this is the simple line of text that we need to change so I've already done this to reflect in the control center. This is what we change it to. This is what it look like prior. So we would say URL equals it would have this text you just grab this delete it. And then. Put in URL equals just WW CCC. To make sure you put quotes and close it. That will always point when you go to launched the web controls in any browser. It will point to. The new style controls which we're gonna demonstrate right now. So I'm gonna go back over here I'm just gonna go in the my system open up. A browser. Gonna navigate to my web control center which is fully qualified domain name. And as you can see it already changes it to the WWC So this is the new style web control You can log in. If you have access. On the permissions tab that says allow. Web. Access web control access If you cannot login and we have anonymous access the you can still get to this page. And you can see here you can download. Install agent so if I were just to select his default install where would that place that computer and that Texas. With not using location specific installer files using these people ones you'll always the machine. Under your first client which we always expect to be So I know which is one because I have the actual number appended to that client object. I can see these numbers because under tools. I have show IDs. So this is an important step you need to select this you know which one. Has that the fall. A client's it. So is Mikey client underneath I have a new computers container. And these computers and cells have been placed here. Because. They maybe were all using just. Did the phones package. I can do the same in my mobile devices down here have the ability. To grab. The it's all packed for them. So if I come up here. That's the password yes it is now I am inside. Of the new web controls Looks pretty slick. You can choose what color scheme that you want to display here I'll show you how to do that just seconds. But now you can understand that I don't just had fall skoler packages. Like I did on the main page which also here now I can select which is client specific. Installer package. Now this gets into agent deployment which were not covering in support webinar but I going on there. And I'm gonna go to travel times. Client. On executed travel location one and if there a packet set up there I'm gonna go ahead and wrap it. Now I have the windows EXC this is district default package. I'm now on site with this client shaken hands. And I'm sitting down and computer and since it's a four. Person shop after all work group maybe I'm just gonna come here and I'm gonna select this exe. That's gonna down each and my tray icon in start reporting net. Maybe it's a bigger environment. And they're using a domain environment which we always push if they're using a domain. Windows domain. You're gonna go ahead and use the MSI package. Which I can generate from the screen. And link it to a group policy object to windows. And that's gonna push down the agency machine. So this gives you different options for downloading. The agent. To a client's machine. We also have. This is I like to think of it as a watered down version of the controls. So I come over here on the main home page I System status. Servers that I have available which are five how many workstations. How many computers. I can come in to the dashboard. just a quick display. Kind of like a likelihood that we have a heads up displays and we have our clients'. Computers and so. I can go rate in the these tickets sold by select tickets. I can come into a ticket. I can double click a ticket. And actually see the information. And work the ticket if need be. To close it. I can also go back in his dashboard look at any of these activities such as computers network and running. If they're checking on check in and then they'll have an online status I can then double click on that. And bring up information about that machine. And you can see it's report CPU memory system drive. I can go an independent on what I allow for remote that the PC shut down. I can run scripts. Into a lot. The only time I would utilize this is any case where. I don't have. The control center installed on the laptop and I'm traveling and I can and it checksum. Information out so I can basic information I can do. Some work on some PC's. I can actually good mood and which is very nice. I'll go back to that dashboard again. And you can see my active tickets which are looking at whoever log into to control to work. to the tickets itself. work through any of these maybe read some information from past tickets that helpless working on client's machine. I can go to the clients that. I can filter this out so morning looking at specific client. Or can and select in the one. Now it's only gonna give me information. That's within that clients and now I'm looking within that client how many servers I have one how many workstations. And I'm getting basic information. I've got a password list that I could see some navy I was trying to do an agent appointment and then the correct password is not showing up on the client. I also have product keys that I can see. For that rate at my fingertips. I could also pull a report. So armed with in this client so I'm gonna hit view report. In that I could come in and for a software report. Give me your patch health not is automatically. Going to limits it to do justice particular client and I'm looking. So I wait. I get this. Up health report whatever I'm looking for. And I can get some more information talk to it. Declined so maybe I need this information he's asking you questions or let me get you that it. Some some more backup information on the okay so you can go ahead and take your time when you guys get back to your desk and just work through here and how. It's pretty easy to navigate that's what we like about the new control center. And we also can branded as you see idea what Dark guy and we can each I'll show you how to do that. Once we make change that a file that we spoke of course we're gonna save the file. We're gonna restart and the IS service on the lab tech server. You're gonna clear your history and cookies to see the changes. Because if I in here. And I change this. Mountain logo. But I my cookies. And delete the history. It's not gonna show so if you wanna see if it actually took effect make sure you go on whatever browser. And delete your history. cookies and restart the browser. So let's talk about customizing the way controls You see them mine is a green style content to reflect LabTech here. Com we can also upload any logos like it did with the nav tech User failed attempts are now available to the central's owner. In this was request directly from you guys are partners. And what we mean by this is go into the talk about. So here's a couple new features that were never available we have our it's elected to the pop up if I need to. Number of failed Logan attempts. Now if you go to the main page control sinner and I can't figure it five times it's gone to out. And I can put in minutes lock out. Aluminum people for fifteen minutes. And when that occurs. I did it five times I lock for fifteen minutes you'll see in the whatever users attempting. To log in here I can then highlight that user. And this will become unlock I was select unlock. Now I that users may be one of my technicians. And they're having a bad can't remember anything to you today don't worry about it I just unlock go ahead and try again make sure use this past work. Another big feature that our partners can't ask. And I agree with this it was a security answer. So I'm an admin on the arm pulled into the web controls and sitting at the site of a client. And I forgot to close out the window I get up in the and a smaller way back to the office and with that I do I've left the web controls that are sitting there. For anyone the comments or delete the tickets are remote and in the PC's. So we said we're gonna organs timeout. So if I wait for ten minutes minutes. And analogy I have this open. And I'm not do anything so if I stay stagnant for ten minutes in this page sits here. When I go to click on something to look at it. It's gonna go ahead and log me out. So it's not gonna just leave this session open and it's not gonna leave it just connected to our server where you can work when Up here this is where we current theme. The current It's whatever you want it to look like I'm using this green and background. Again trying to chew on you know. Push push out some LabTech do you guys right which you may use whatever color scheme you use for your company. Where can you get that. Well it tells you where to visit its rate here which I also have my browser so I'll bring you through that area. Okay so here's that steamroller you can go to the gallery section. You can select any color you want to use. Here's pretty much what I was using. Then you would it download. When you hit download this is a very important part. We do not support the top versions here we only support one point 92. So one of the major things you remember. Is the new theme must be saved on the one point ninety. And that's what's used in our back end for this to work. So I can select whatever I want. Check that one point 92 that I'm gonna go back and a dashboard. And I'm gonna to to upload from where wherever I saved it. Maybe desktop where points. In the same the logo very easy. To skills select upload. Find a pictured you wanna use. So I'll come back in the lab tech these are nearly two I have right now so I would select one of these. Hit open. And then that's what will be displayed. When I log into the control center which I'll have to do. That is the logo here. Now remember I changed this loco. This logo raid away through my dashboard. Once I make the change here and I hit upload I'm gonna have to go into the browser I'm gonna open it and I'm gonna have to. Basically go in and delete the cookies. This way it refreshes it grabbed in the logo displease Okay. So the next portion we're gonna talk about. This is a really helpful tool it can be uses a good sales. Technique. A specific contact grant access to their own machine. From the web controls So you may approach your clients and when you're trying to negotiate you're getting on your service plans you may also want to remind them. Maybe for the error couple specific people everybody. That I can also allow you for no additional cost access. To your own work machines. From the web controls you can go on the Internet I can give you an address and then you can access your computer it's gonna be a type of access. Is that the quickest exit team viewer fast now no it's not but it absolutely allow you to go access the farm to After hours so this is something that may get them excited again the on and future use you as their There's three parts to humans and the first part is we've got to create a contact. When we create the contact is very important that we give them an email address and we must give normal web password. That's what they're gonna log in to the controls. Remember contacts. Is not a user so we are not giving this person. Let's say daddy. At the dentist office any access and Texas. We're given access only to their specific machine by humans. The second thing we're gonna do. Is on the contact itself there's a permissions that when we select the permissions. We're gonna go ahead and tell them what they can working active when they remote into their PC. Using the web As you can see there's tickets and DNC. Install the agent them that shut down home. So I'm not gonna do anything with the so they view tickets I'm gonna deviancy. Reviewed shut down get them in three abilities. So I make that selection on the permissions tab. In the last thing we do. Is we go through LabTech in the map and navigation control. Sinner. We select the machine that we want to allow them to access Monaro. Outside office. And we make sure there name is the name that is selected here contacts. So let's look a lot of these three things via that. Go into the system. We will create contact. So I can create a contacts appear which are global contacts they can reach to any of these clients. Such as I did cleverly with alerts. Or to go a particular client because this is where the user is actually part of travel times contacts. And how many do you John Brown. When I select John Brown. The very important part is the email address. In the web password. These have these are case sensitive to this is how metal walled him into the web control center. Before I do that I'm gonna go to permissions tab around the DNC. it shut down. The next thing I will do. It's okay John Brown machine where is he actually located. Within my navigation tree. He's on there dislocation. Okay and he's this machine. I have to and make sure. He is selected here on contacts because this is what's and allow him. To access his machine through the web control center. Okay so once we have selected. On contacts the machine is checking in. And we have. Created a contact. Made sure we gave him an email Pittsburgh and set the permissions. already. To go in. And into the web controls with them. case sensitive values they lower case. Okay. So we go and you can see that there's the computer available. I will highlight the computer. And now I can go ahead and do whatever I told it was allowed to. I can remote into the PC rebuke shutdown. It refresh would ever doubted us. I can even toggle fast talks that we can have more response with that machine has were communicating. So this is a really good thing to make your clients where. You know this is helping them giving them remote access. Products within. You're lab tech product feature already. On delivering them painful. Great. The last thing we're gonna talk about is the quick connect This is a feature that many partners aren't where and it has a really good purpose. So we were just talking about how to use the web control senator. Thumb and how we want to deliver agents through the web controls that are presents install packages Let's say that EG. Is not reporting and at all. Let's say that you haven't had a chance to put an agent of a machine. And again we're gonna use Betty Betty at the dentist office. She's not really computer savvy so we try to tell her to go to the web controls that are and install this agent or machine. She's not follow us. So we'll say no problem you know go ahead and just click on the quick connect feature in even though there's not an On a particular system. I can use to quick connect feature to gain control for machine. So what do I mean by us. If we go out to the web controls and and even if we completely out. You have connect with a technician. Now this will only be able to be. You would only be able to click on this if a technician. So Tuesday. User in LabTech administrator. Is logged into the controls If for whatever reason it's Christmas off this is not even gonna be available peak But we told that no problem get upset we're gonna be able to help you anyway. having click on this for as connect with the technician DC that charity click on. Which he does it tends to install a small. Executable. To her machine. lost the executable. asked her to install she will and then simply put her name in such as I did here. And a quick messes. Felt that sounds good now she's gonna select ask for help. When she selects ask for help on our side because we are logged and we're gonna see. Under tools. Quick connect now we have to open it up once we open it up. I'm okay I see there's Betty she's asking for help let me double click When do that. That brings me to my quick connect such. Again this is no more additional charge. This is here to help users that we cannot. I'm sorry to help out clients. And particular people within that client. It has an agent that stop functioning correctly. Maybe I need to uninstall and reinstall the agent and I can't walk that particular person through that procedure. So I'm gonna come in here and I have a DNC agreement DNC and tour machine and do it for. Or RDP. I have a IE connection. Go ahead and bring her browser and work work through it that way I can also chat with the user the whole ambulance. You know Mattel. And it's a good idea working on this now does to people posted. So I can send information so on they're gonna be able to view that information. On their end. And we're gonna be able to get this resolved. So this is a really nice feature when I'm done because already installed the eighty. Or maybe I did something else for them I'm gonna go just close the session out. So the quick connect option will only be available with a technician is logged into the controls were not there to help them that's gonna be out on the main screen. So you wanna go ahead and select connect with the technicians that'll tell very small file machine. Which we can help them controlled machine. And and pretty much fix whatever the issue it is maybe just so we can do the rest still. Behind this it's. Okay so brings us to the end of the session. Thank you for your time. And I'll see you and another support web and

  4. AV Detection Support Webinar

    Fri, 25 Jul 2014

    Hello and welcome to today's support webinar how to configure BB detection. My name is Chris parent and I'm a technical trainer here at software. Lets first talk about today's agenda. We're gonna first talk about are supported AV definitions currently he set viper web and Symantec endpoint. Then that we're gonna talk about how to create definition and the minimum requirements which include the name. The program location the definition location to EP process and the date mask. Then we're gonna talk how to test the definitions and whether or not existing in the current directory structure. least we're gonna go through a few troubleshooting steps and also show you some links to some. Documentation that will help you after having issues. So first currently. These are supported AV definitions ESET viper web and semantic and point. We have documentation available on our site docs dot software dot com that will give you more information concerning each one of these. For any other product you must create your own definitions but you can review our forums for community created problems. So let's quickly navigate to where you can find this information. So that LabTech software dot com add anti virus you're gonna see a list of our existing supported AV solutions. If you're looking to transition to one of our supported solutions you can open up the anti feature comparison. And he can show you the one that will best suit your business needs. If you're currently happy with your existing one You want to know how I can create specific definitions. You can navigate to forums dot lab offered Select anti virus. And coming here and you can see some of our partners have. Provided this information. A good one to use as an example is viper seven definitions here I it. The program location definition location AP date mask that so this is a good place to kind of get information. If current solution is not supported by LabTech. So let's now talk about how do I create a new definition. If I navigate from the dashboard to configure configuration. Virus game. I'm in need five minimum requirements first. I'm gonna need the name of the AV software. I'm also gonna need the program location which is the path and file named to the virus scanners executable file. This files used for command line scanning and if the file exists scanners assumed to be installed. And that's gonna need the definition location indicates the path to the definitions file. If the location as a file named in the file date is used as the definition date. process this is the process name that LabTech is looking for. If this process name is found running an auto protect is assumed to be enabled. W mine is queried last in the out of protect This means if auto protect is turned off your security senator from the windows control panel that might show as disabled in the control center's computer management To override we recommend adding the star at the end of the auto processing. This will skip the W game. The last item that we need is the date this is just a regular expression to extract the date from the definition locations return data. We typically recommend to enter that dot star as the date mask this is a universal volume to determine the latest definition date of the file specified in the death location area. So let's go ahead and jump into the control sinner and where we input this information. So here I already have this up and running you can see I open the went to configure. Configuration. Virus scanned and this is gonna be a list of my current definitions that LabTech as database. You'll see that we do you have a lot more definitions here than the ones we support. So at one point in time we loaded this information that should be but it could be outdated. If you're using one of these EEV. Platforms. You may just need to update the information of where the structure is located the program location in the definition location So if I want to add a new one I'm good at least need the name. The process. Program location definition location and the date mask. So let's take a look adding an existing one which is what we usually recommend if you're creating them from scratched. Go ahead and use one as a guide to kind of show you what you're looking for. If I was integrated with the viper 201264. Bit here is what I would input in there. So here's my name here is my AP process you can see here that I'm adding the star again this is for W in my scanning. If we want to bypass that to make that that's working correctly. There we want to add this starts a recommended best practice to put that in there so we don't have any thing mislabeling that as disabled. My program location here you can see that I am inserting a Which is looking at a install directory. And looking for this executable. So we've mentioned that the program location is looking for the exe file. Same thing with our definition location as we're looking to see where the definitions will be held. So here you can see where implementing the I can also specify if I'm using all my OS. types you can see here that were specifically running for 64 bit so we're gonna select the 64 bit for windows. Update command can be used if you know. How to update the virus definition file if you know the path you can input that here. Here is an example of an uptick in viper enterprise. What this is you can see it's an executable file with a switched update What bits gives me the ability to do if I'm integrated with this software. I can then go into you. This machine. If this was running I can come in here and update virus deaths. That update can take command works in conjunction with this command update virus definitions so when you execute that command. Here is what that's going to be. So very beneficial if you do have this information to and put it but again it's not required. At a minimum we need the name. We need AP process. Program. And definition location. And the date All this other is. Additional information. To add other functionality. Additional features only supported on viper V6 and older web and Symantec only. Just to keep referencing net if you're looking for help. We might not have this information available. But again it might be available on the forums if using and on supported. Platform. So here's where we're gonna find this information. Configure configurations. Virus game. You can always use. An existing. Set up to see if you can kind of mimic or use that as a best practice So now we've got that input and a let's take a look at how we contest to see if this work. First thing we need to do is ask ourselves do the directories exist. So by default it takes about 24 hours a populated we need the agents to check in with this information we need to run that checked against the database. You can possibly speed up this process by running an update config which updates the current configuration. And and and everything which is gonna update all of the computer's. Data to the lab techs What we should see in the computer management screen on the welcome is that Skinner that we have installed is currently. It's set to running. Now the difference between scanner running vs scanner installed. The scatter running means AP processes found in a running state. Which as everything is working correctly if it's just showing scanner installed it might see that its installed but it's not currently running. So we want to kind of take a look and see we can do to alleviate that problem so a quick way to check to make sheer. There directories exist and I'm using the right information. Were gonna go ahead and we're gonna take a look and it amnesty. So here is so you can see I have my name I am looking for the AP process. And here is the program location so if I copy that. And I go to a machine where I think MS he is running MSE should be running you can see here are right everything should go through. But if I'm not showing. That process is running or if I'm showing it it's installed. Comma but not running then we can run a quick directory check. So if he can't see that that's double quotes there. I wanna go ahead and run a directory check on this path. And what should happen if everything working correctly I should get a return value for this I know that this directory exists. If it goes out there it finds it and returns a value so are a very simple directory test can. Look and see on this machine to make sure this information is there. So were running through our local machine software Microsoft. Microsoft. Anti malware install location. It's gonna look up that the directory. And by the time I read all that boom we have a valid directory showing up so I know might executable is where I say it is so that's good I'm running checked against this specific machine. So the other check I want to run is my definition location. So if everything's working correctly I should be able to ping this information. Again I'm gonna run another directory. Double quotes that are hit enter and again we're gonna are on the same checked. So here it's in the same pass but I'm looking specifically specifically for my definition files. Signature location. And there dot DD MM boom. You can see I'm running a directory checked so here's my stored values I should be able. Two ping this information with a directory checked from the command prompt this is very easy ways to validate that might pass that I'm using. Is accurate and and I'm reading it and my agent and my it servers are both on the same page. If to test something that didn't exist. So if I come in here. And I copy of this and monsters run a check on meant to show you what you don't want to it. Again simple directory. I'm looking for might to you executable. It's looking through my registry see if he set is here. And you can see. File not found. So I don't have that information here you can see here is. Accurate. Information it sees the directory and can run it a against it if I don't have it here's what you gonna look at so if I install it and I know it's installed. But it's not showing up is running let's check arc has first so much checked. The location of the executable file if that exists on a checked. The the location of my definition file so that's what I need to run my check against to see if that information is valid. What we should and always one Is that scanners running here you can see the virus scanner which is the name of our TV platform and then the definition that. So we should be able to pull that information. If you just installed. Artists and do you want to kind of force the issue. We mentioned running the uptick in command and then when you're done rescinding everything to see if we can force the issue a little bit. If you install it and you don't try to force it you need at least 44 hours for all of via the to reset and populated according. But that's a quick way to kind of check that to test the definitions and making sure that we have a valid location. File here and the dashboard. So now. Let's go through some troubleshooting and some of the common things that we see here at LabTech. LabTech is not detecting the AV so we install the AD we can't seem to find it. we may need to update the definitions. From the marketplace. They might not be getting detected. Or it could be that were blocking. This information with a firewall. So we need to check go to the marketplace make we have the most updated information from the marketplace for our virus scanners. make sure we have all the valid information. And also will make sure it's not getting blocked by anything. So AV disabled monitor triggering false alerts we want to make sure. That are AP process has that star at the end of it. So this is a very common mistake. So if we're reading net as a disabled function we want to be able to add that start to bypass that. Last but not least we need to LT share access to have everyone and giving them full rights to the you know LT folder. So on your server that LT shared folder. We want right click. Adjust the rights and make sure that everyone has full so we need to be able to access files in net across our system. So let's go ahead and jump back in and go through a couple of these scenarios. And also. Show you where we can find this troubleshooting information. So from here first. We have our configuration AV definitions creating. And editing anti virus definitions so the information I just went through is also available here. So it will walk you through all the information we just covered from going to the dashboard what all of these flags mean and also. Creating a new definition what we need. The information here walking you through that process and also testing the definitions. By opening command prompt and I recommend using. The directory command not the echo the directory is going to be much more successful. So that information will be an. So another site you can come here is. Anti virus lab not detecting. Anti virus. Also from here you'll see after creation anti virus definition LabTech fails to detect it. So from here you can also see I have a link to get to our form states so very cool you can kind of jump through and get Also how to create your own definitions. Is gonna open up our anti virus definitions page. But from here you can see that we have a couple steps that we recommend going through. First is updating definitions from the lab tech marketplace. You can see here. I've opened. My marketplace all the way down bottom you're gonna see that I have my virus scanners. From here. Note that any new items are gonna show up here and you can see I have. A number of semantic and point protection we're not using Symantec in our training environment so I'm not gonna download these. But I just want to walk through here is where you're gonna find new items for our virus scanners so. Just like anything with our marketplace you can only access it. From the server. You wanna open up the marketplace down the virus scanner. And see any new items that are available to you update and go ahead and download only the ones that pertain to you. So if you're not running Symantec endpoint protection there's no reason to have this remember the marketplace. Is only used to update existing features that you're currently using your practice. All right so another step is a new definition is created is not detected. So again we're gonna highlight where says. And this AP process is what we typically see as the problem and missing the stars are really want. To you kind of reinforce this instance. Where I want to add the star so to get that process. recognize. So again you have any questions about this you can access our docs and So they antivirus solution may be blocking processes and LT SVC. Folder so we're gonna make sure we have these existing exclusions put into place. We want to allow when directory LT SP service. And we want to these file exclusions here. So another common thing. That we see here at LabTech is we need to confirm that the configure the easy file and the following location. Here on the machine is the same size as the LT shirt share transfer. Config config easy file. So I'm gonna walk through how to check this real quick. So here are my server. If I go to. My LT share my transfer file on the C this config easy. And it's currently have fourteen KB's. So what I want to do. Is from my I can go and choose the file explorer. Open up my C drive my windows directory. My LT ES TC and here I have a configure I need the sizes of these to match so if I transfer this file. Up to the server. I can compare the two. From here. LT up loads. LabTech. Here is the server I was just looking at veggies the hey that's a good indicator that the the file sizes are the same so I know that's a good. Are ranked. Also in the file explorer on my server. we want to make sure. That if were on the server. we go to security. Up looks like were here. We want. Every one. Full control of this file. So this is another common area from which is why kind of this. Out so I can add it so if you have an Of the ever filing of an access to it here's what we need on the L here we need access to this to write and remove. files to and from L teach here so go ahead and give everyone full access to that file so very important. So here should be able to to the same thing here security yours everyone's right were cool so that's a couple of of the common troubleshooting steps. That will help view. Gives you definitions up and running in communicating correctly. So. Another topic that we we currently see alliance. Is false positive may be disabled monitor. So if you have. Skinner installed the disable monitor shows the anti as disabled. But you see this. We may need to just wants this been successfully saved. Confirmed the correct AP process the scanners running and then reiterate the point want this is saved resent everything. command finishes and at this point welcome tab should display scanner running. So these are just a couple ways that we can ensure that everything is working correctly. Soul what we did today as we walk through. How to. Create a new definition. How to test it to make sure we have the right path showing up running in the command prompt a quick directory checked to make sure that what we have in. The lab server is the same thing that's on the so we don't have that right. Communication those right file set the I can be able to accurately. Portray that information. So here what we really wanna see is scanner running and an updated definition date. You can see on other machines if I don't have be installed. But let's say this one I've ran it. But it's not showing up then I'm gonna go through my troubleshooting steps alone to make sure I have the valid information the my directory. And for program and definition location are run a quick command I'm on that agent to make sure that information is there. So that concludes our webinar on V detection. Okay rates thank you for joining today's webinar. You can sign up for our support webinars at support dot software dot com. Thanks and have a wonderful day.

  5. Managing Ignite Support Webinar

    Fri, 11 Jul 2014

    Hello and welcome to today's support women are the topic far webinar today is managing ignite. My name is Scott I'm a trainer here left tech and I will be the present their for the demonstration portion of today's session. is a set of pre configured out of the box functions built into LabTech. These functions are designed to get your business up and running in no time. These functions are going to do things like detecting server roles. Automatically creating Assigning a bunch of internal monitors. Assigning normal monitors were applicable for specific server roles or for things like sensor monitoring her performance on monitoring. What this is going to results and is a significant amount of tickets. Tickets are good thing. Tickets translate to information. They're going to help to identify trends they're going to help pew. Resolve issues. They're going to provide. Historical data. Acacia trees for the problem where you need to explain something when your clients later on down the road. Having the is important but being able to understand coming from. And learning how to control your settings within LabTech to quiet some of the ones that are generated by night. Is going to be a key component. To a successful. Implementation of in your system. Since onboarding with ignite is going to generate a lot of tickets in your electric system. We recommend is a left at best practice. That you on board one to two clients at a time. First of all let's take a look at where the on boarding settings I'm going to expand my client and open up a client. Now when I double click on this location will be able to go to the ignite tab. Here on the services tablets in the ignite tab you can see enabled on boarding has not yet been selected. For this location the on boarding within LabTech is set at the location mobile. So right now the machines for both locations have not been put through on boarding. Our recommendation is to only do one or two at a time. And that's going to allow you to identify. Many of the things that might generate some new tickets. The reason we this type of strategy is let's say. Every time on a client. Every machine will generate. Seven day tickets. So on boarded. client that has. Thirty computers. With 78 tickets being generated that's going to be 240 tickets. The show up in my lab system one on boarded this one client. With thirty computers. If I have hundred clients with thirty computers each now looking at 24000. Tickets. By taking the time to make some identifications. To tweak some settings within LabTech on a few client at a time. You're going to see a I have on board the client are have identified some software that's why elicit some software blacklisted. I've identified some services. I've I've some processes. Maybe done the same thing for some event items. Now I'm going through the process of getting my lab server model that a database up to speed to identify. These components for any future clients. Now when I go on board the next few clients after the first two instead of seven or eight per machine may have brought that down significantly. To something like to three. The process only gets better and easier as we continue on boarding. More and more clients with LabTech so were becomes a much less noisy ticket standpoint. Proposition. And much less labor intensive process. For your help staff for your technicians or whoever's making settings within LabTech. To configure. Now I add new clients. They fall into place easily. And the power of ignite is allowed truly shine for us to identify components without. Too much undo ticket noise being thrown at us. If we open up the computer. I could start by go to the software tab. And looking for items that show up in bold like this one at the top of my list. That is unclassified software meaning tech has not yet atlantis'. Good or bad software its unclassified. This is a common example of something that's going to generate. A ticket from an internal monitor. Sort of sitter scenario like this by simply coming to that piece of software. And identifying it. Oh that's team viewer it's something that I installed on the computer so I could take control of it from LabTech. I consider that to be good software. I'm going to add it to the white list. The white which is software is good software that I approved being on my clients machines. By making that change here in the dashboard are about making here on this computer. That gets added to the white lists in the dashboard. And any other computer. That gets identified. Get on boarded and we see you were eight host on that computer. It's no longer going to generated a ticket for unclassified software that's sort of thing we're talking about by going through and making your changes. To identify unique components. And quiet down some of ports. Here on the services tab. There might be a particular service. That generating. Alerts for. Here's my point. We have a built in internal monitor called auto service is stopped. And you might. Give a specific. Service. That generates tickets for you and you're able to determine you know what. Every time I catch the service. I get a ticket on it turns out it's not a problem. The service might not look like it's running. But it's the type of service that only runs when it's called and so it's sending a false positive if you will. But it's triggering a monitor within LabTech. Called auto service is stopped. So what I'm going to do is I'm going to pick the service. can right click on it. And black list that service. Blacklisting that service. Is going to cause it to not be identified by our services stocked internal monitor. We're gonna take a look at that now. Here under internal monitors. I'm scrolling down to the s.'s for SVC. auto services stopped monitor. When you look at the configuration of it. We're looking for service state. Does not equal running the startup type equals auto. And the name is not in auto services black list. When the name is not in auto services blacklist. And enforced equals one. What that blacklisted is actually a list that lives and our dashboard I want a pop into the dashboard and take a look at that right now. Here in the dashboard. If I go to the configure tab and then the configurations to have. There's going to be a service blacklist Notice services like this that have been added. And forest values set to one. value is set to want automatically any time. You come to the computer like I did here and if I were to pick this one and actually blacklist the service. Is going to add it to my service black list tab in the dashboard. In it's automatically gonna set it to one so when it's in. My service blacklist. Dashboard table. Which is also represented on the table in the server database. And enforced is set to one well that means back my internal monitor. We're looking where the name is in auto services blacklist in and forced to set to one so what we're doing is we're telling. This internal monitor to ignore any service. Where I've gone into the service. Founded on a computer. And added it to the black list. So that's just a couple of quick examples right there. I have service. Which says ignore it from my auto service is stopped monitor. I have. Classified in application. Oh okay. You have team eight host. Now that has been classified software is no longer gonna generated ticket for new unclassified software detected. I can go through similar processes. I can classify this process as. A good program. this is a good program. It's safe on my machine I don't want to trigger a monitor to identify that it's there. Think about what these examples are doing. on boarding a couple of clients at a time. I go through and identify some processes. I'm mark a software for the white list. service for the blacklist so gets ignored by my auto service is stopped monitor. I can do the same thing. When we're looking event logs. I can right click on event. And I can to the blacklist or black this critical or disk. What that's doing. He is the event blacklist allows me to be concerned with only specific. Events. So were kind of filtering out. Events that are not important. On the events. When I blacklist them. That's going to trigger to be captured hey here's one that's been blacklisted so this is an important event I wanna alert if this happens again. Okay we're going to take a look at a couple other. Common high ticket generator. Monitors. In LabTech. I've got one here for let techno way to taking it for thirty days and what this means If I got an agent who has detective for more than thirty days. This is going to generate alerts we have seen this is the commonly generates tickets for us with a night. It's important to know about these things. I can go to the client and say hey. Is this computer still being used. I can't fix any problems with it the not checking in. Or perhaps part of what providing this client is patching. Or antivirus. I can't keep this computer up to date for patching if it's not checking in I can't make sure that the definitions are today and know that it's protected state. If it's not checking it. So these the sort of things that by having quick conversation with my client because. This monitor fired off. They told me you know what. That is a machine that we have decommissioned for now it was somebody's computer. They got a new one the agents already on the new computer. And so this one is just on the floor in a closet because we haven't decided we're gonna do with the idea. At which point you could say okay great thanks for what it mean now a minute come here to the exclusions tab of the internal monitor. I'm gonna right clicking here. And if I chose this. In the disabled computers now this. Ticket this monster would not fired a ticket saying that computer checking anymore. Because I found that I brought to my client's attention I have a conversation with them. Again I'm cutting down some ticket volume with by this action. In this case if I choose not to actually disable this one double click to remove it. Some other ticket generators that you might get from Would be if you were gone to a specific location like this one and you would enabled on boarding. But you didn't a service plan. Or you patching. Perhaps you enable patching for servers here. But you didn't select a patch day. Also. Forgot to function properly on the deployment in the stab this dropdown must be populated as it is on this location now. So if your has been. Turned on on boarded By checking on boarding but I haven't selected service plan. patching but it didn't day of the week. Or here on the deployments and defaults if I did not have any log into use for administrator. Access specify here. That's going to generates at midnight ticket saying hey. He started the process to location but you didn't finish it you need to goes at these settings. Another comment generator for ignite tickets. Are sensor monitors. For any computer who is any service plan and and who is detected to have. Sensors present. We're going to create sensor monitors that are going to get loaded automatically on these computers. You can control the ignite tickets that are generated by the center monitors. And even disable them. In several different places within LabTech. Let's start by looking at the dashboard. going again to configure. Then to the integration tab. Then the ignite to have. Over here under customization if I look at sensor monitors. Notice how I have a few settings here. If I choose disable all sets creation. That's gonna do exactly what access. LabTech will not create any sensor monitors going forward. Maybe I do want to have such monitors in place after all they be useful for things like monitoring. Voltage CPU temperature. Fancied. On a critical machine like a server. So I might choose as I have here to disable sensor creation for desktops and laptops. But if I change this. Two zero. Then I'm saying let's not also creation so that for critical machines like my servers I can still had the sensors in place. Perhaps it is not a problem that the sensors are present but I need to tweak their settings a little bit. I can make those changes right in here as well. I could change the voltage level I can change the variance for speed I can change the variance for temperature. One thing to keep in mind about making these changes. Is the computer already has sensor monitors in place. We're going to need to rebuild those sensor monitors. So for example a lot of times it's going to be my managed servers that I really want to have sensor monitors running out. So here under service plans I've got windows servers if I choose 34 by seven I can right click on that and to scripts. Maintenance. Agent. Agent monitor censor remove and rebuild. So if I've. Changed some of those settings back in the dashboard and I said I want these settings to be. Own bootable worse or don't get so many tickets but I still want to monitor. Some of those values I changed the setting in the dashboard and I save I run this script to see the way I selected it was to run it on a group. It's going to remove them. And it's going to rebuild of such monitors to respect my new values and the time I change the monitor like that I'm gonna need to come back. And run the script. To apply the changes I've made in the dashboard. I might choose and given computer to come here to the ignite tab and then exclusions. And say disable monitors. There may also be a time when noises being generated for performance monitors. If I disable them here as well again I'm getting few were tickets coming in. From On those specific performance monitors if I've tweaked such monitors. And they get rebuilt. The new levels quiet down some of the noise if determined just on this computer I don't care. But I still wanna run it on whatever group a can come here tactic disable sensor monitors and they won't run on that computer. I also have the ability to go to monitors here. I don't happen to have any sensor monitors present on this computer but if I did. I could come and and modify the configuration. To change it directly on an individual computer rather than having to go run that rebuild script. Some of the other monitors that are tied to a that sometimes will generate tickets forests are going to be. classified apps well if you remember my example I identified team viewer. On the software tab of one of my computers is say okay I am and had this to the white list if I did it would no longer be triggered for a team you were eight host. Two flagged this particular monitor for my unclassified apps once classified it. Then is aware of it. And I don't have to worry about getting on them again. Software and installed in Portland to be aware off. I have a client. He's got an end user is trying to use of software and it's not there you run. The install script leakage and re installed two days later you get another ticket saying how come this client does you software. I thought it was. So you take care. Maybe this monitor for software installed is going to for me again. And I am fighting a problem okay somehow it's getting removed I need to fix problems by using the software installed monitor. That could help me identify. Problematic software. And try to break that cycle. I gave an example earlier. Of going to the software tab. And white the software. I could form the opposite and added to the blacklist. If there's piece of software on here that we know that these clients machines have on them I can identify here at into the blacklist. And that's going to trigger monitor for me as well from the night. That's gonna do is is going to allow me to. Identify that piece of software. Let's get removed. If identified this piece of software exists and I've scripted way to remove it I could schedule that script. And maybe it happens to exist on several client machines for this one client if a schedule the script. That's gonna remove the software again I would be cutting down on the number of alerts or beginning for. software installed. We have several partners who report problems to us giving false positives for. Our offline master server. Monitor. For the offline master server monitor. We actually have some documentation on our site. About how to address this. Our documentation type and go to the knowledge base. We have an article on reducing the high frequency of offline server monitor false positives. So but we will see. Is a scenario where. I've got a server goes offline. And if it's a master server it might not taken for a couple of minutes that tickets is offline and we need There are few things we need to do to a justice. You want to first make sure. You have the latest versions. Of the offline master sure over an offline server monitors from our marketplace. You also want to make sure that the machines and questioned. The servers that are critical. Are set as master computers. If we make computer and active master like that here and welcome tab. Now it checks and every thirty minutes and that's going to give me more of a hair trigger. If I'm finding out that one particular server. Keeps showing as offline but every time I check and it turns out that the computer is not offline. But it had some other activity taking precedence on the processor. Then maybe it just wasn't able to check with LabTech allow me to explain the agent check in takes a low priority. If it's during a certain time of the day. Where servers going through some particularly robust maintenance is running some particularly intensive. Function that takes up a lot of processor time. Then our agent check in which has a very low priority won't have the ability check and if it's a offline master server master checks and every thirty minutes this master server monitor is looking for need to who has checked in for. Two minutes. rejected every thirty seconds. So the computers really busy and can't check in for two minutes because it's has other higher priority processes running. What we're going to do is we're going to send potential false positive you have a server wasn't really offline. It was just too busy to check that might be a scenario where you consider adding an exclusion. To this monitor as well. Let me exclude specific computer from here saying this always busy. So I'm not gonna worry about that particular. Server for this monitor. Here on our knowledge base is well. We have another article about. Problems with the product script not being able to function properly. You might see several ticket showing epileptic saying we were not able to successfully run the product key script. This knowledge base article. Contains information. About how to troubleshoot getting the product key script to run properly for you. If you're able to resolve those that might cut down on some of the ticketing noise. Earlier when I was talking about the sensor monitors. our documentation. You could see is listed under using LabTech. Monitoring and alerting. Monitor sets. Sensor monitors. I have modifying center monitors. I have very many topics on here. About controlling the monitor behavior I should some things in the dashboard about changing the property about. Disabling system an individual computer. I can control those Partners were sometimes report that they're not able to tell where specific. Tickets came from. So I'm trying to troubleshoot. Where this ticket noises coming from I can't figure it out moment looking at that. When you look at this ticket. What you'll see is he's gonna begin with SEC and it's got the name of the service right there. This is one that would have come from and remote monitor running directly on a computer. Whereas if we look back at my internal monitor. For auto service is stopped. That's good to begin with STC dash. And here in the title it's going to say. Auto services stopped who's gonna say auto services stopped and it's gonna lists service. So if you see the name of the monitor the name of the ticket. Matches one of our internal monitors it might look like that. If you see another ticket. Something like this. This one just looks like a ping test then you might have an example of okay got one looks like a remote monitor. You can also have a little more X success trying to troubleshoot word came from. If I go to the computer that the ticket was generated non and I go to the effective policy monitors I'll be able to see internal monitors. Sources remote monitors. might help me identify where the monitor came from. make any adjustments as necessary. All right so hopefully this has been helpful in illustrating some ways quiet down. is generated by in new strategies to onboard. Gradually. To manage my installation. With that being said now transition into a question and answer session. With the subject matter expert forward night. Thank you everybody and it's been a pleasure speaking Okay take rates thank you for joining today's webinar you can sign up for our support webinars at support dot software dot com. For additional training opportunities like certified lab tech professional you can attend camps. Please visit us on the web at lab upward dot com forward slash training. Thanks have a wonderful day.

  6. Virtualization Manager Support Webinar

    Fri, 11 Jul 2014

    Welcome this week's webinar. in Tucci on the at tech. In this week I'm excited to bring you the virtualization manager. Often times when I'm teaching classes. And workshops traveling. Partners. Constantly bring up the question. What does LabTech and become more proficient. And monitoring. My VM pentium machines. And this is the reference. So we're gonna go through the virtualization manager. And we're gonna talk about. Today's topics. The first thing we'll discuss. Is the installation pre Rex what do we have to have an image. Of the virtualization that. Next we're gonna go into. High level overview. Of the interface. And some of the configurations you can do. Third we're gonna give some troubleshooting tips. Of course you can call to support if you get but it's also good to know where these log files are. So maybe you can come in with a more intelligent questions and speed along your support engagement. The last thing we're gonna talk about. And show you is a demonstration. On some tweaks SSL. That may be done. If you're on a certain version. How what covered it's a little more in detail at the in this webinar. So let's look. At the first thing we're going to talk about which is the installation We must be on LabTech build. 2013. Dot one. Version sixty 276. So how do we make sure that that's the we have no problem. We're gonna go under our control center. We're gonna go on their help. About. And we're gonna verified. That we are on the correct version. Sixty 276. The next thing we're gonna do. Is we're gonna launch the marketplace. When we launch the marketplace. We're gonna go up to the solutions section. And we're gonna find. The virtualization. Manager solution. This will incorporate two audience. That is necessary. And that will be. Your virtualization manager. And you're virtualization monitor. Now the monitor is used for all the data collection that's gonna be needed by our troupe which department's second. And the virtual racing manager. Plug in is really use for the front end of the you So once we complete these and download them to our control We will be able. To launch it. For more. Control center at the top. For do that. Let's make sure. We stress. The pre Rex. So we made sure we had to build. We went to the marketplace. We selected solution virtualization manager. And we just retrieve the monitor and manager plug it through this. The list. Must If you must have a network probe at each location. Where the VM host live. This is gonna be an electrical part because the probe. Is gonna be the To make sure that we get all this information collect. let's move on. To our. You overview what does the virtualization. Manager look like well when I go into. The control center and for the first time. I'm gonna see the screen. very similar to what you're seeing now. And this is because it's a wizard and it's gonna ask you for some global settings. So you see are missing. That's fine because we actually having detected. So. What you detect some post and you get it setup which I have here. It's gonna look more like this. So now I switch to. The virtualization manager and actually has with. Okay so. Virtualization managers mainstream which were looking contains a quick glance of your virtual environment allows you to quickly locate the host a virtual machines which are having issues. Want to locate the issue using the virtualization manager mainstream. You can use the host dashboard in virtual mean churning machine screen. For associated machines to dig deeper into the issue. Controls are available to shut down or restart a host a virtual machine as well as allow access that computer management screen. So the first thing they wanna do is you wanna get familiar. With our virtualization manager screen. As you can see here. We have. Basically customize columns at the top. So you can coming here and you could say you know what I may need a different column for you can come here and grab whatever you wanna add. To make visible at a glance when you're looking at your environment. We have an refresh. We can check this so it checks every five minutes to refresh and when any new or additional audience. We can also look at our host that are available and then on on this plus sign we can look at. It the end guests which that happens. So this is a good quick glance on the right side of what type Indian over here on the left side we have a single pane. That basically showing us our health and our guest Can't we have monitors that are tied into our lab monitoring system on you can see I have one monitor fired off here. So if I select monitors. It puts a filter at the bottom and me that that it's actually triggered. If I were to select the hardware which we have no issues if it's gonna clear out those because nothing's been targeted triggered. So we're gonna get familiar with more of the U as we go along in this web. So the first thing we're gonna pay attention Is the global settings. The wizard pops up an issue for some global settings and we're gonna go through The most important thing is going to be the credentials. So we're gonna set two types credentials consent in this virtual. Virtualization Global and local credentials now to recommend to set the credentials at the location level. So let's take a look at uses. If I come up here on the global settings. I'm on the my credential manager. And here's where I can set my global credentials. Or my local credentials. credentials can always can also be set the voice level and we'll cover that towards the end. So sure I want to set credentials. That are consistent. Across all of my host machines. I'm gonna go ahead and set it. Globally. Select the dropdown fine which one I want to use but this isn't the best practice. We recommend that you set it at the location So I would come under here. Select my client select the location I wanna use. And then select credentials that board at that location. Now where is this associated with. Where are these credentials located let's take. So if pop back and I can come down on my client on the my locations. I'm gonna open my location. Go to the passwords and and this is actually where the credentials pool and the virtualization manager. Great. The next thing we're gonna look at. The global monitor settings. These can be override it. At the host level where the VM. Is located. In the global setting section on the virtual manager. So I'm gonna go back into this. Go in my global settings now looking at my monitor configuration. Then this is an important. Part here because we're telling their host and guessed this is how I want my monitors react from top down. So we don't we go after whose level or at the DMO. This is what takes president's. So I can come in here and I can see all the different monitors I'm running. CPU percentage disk reset. Memory usage. Bad these are for my host these are from IBM's. I can change some of the information. By just selecting here. And that's I don't want to be less than eighty and I wanted to be greater than or I can make these changes at this point. Or I can click on this to open up the monitor itself. And here you can see we have our operators that values. The The alert template. Which is you can see we have all to create an LT ticket. Out of the box by default. It set to default do nothing. So you can make them any way you want through the alert taken. Template and and you can add a message if necessary. Don't cancel that here. The same thing can be done under here no issues cancel that. Now let's look. At some other settings we need to use. So we looked at the global monitor so. Now we're gonna take at the other settings and that's literally what they're called. Here we're gonna talk about our history retention. Inventory general times. An RVM expiration So let's take a look at in the products. We've other settings. We have our history text pretty straightforward. Allows you to configure the amount of time that the historical data will be for these events. We can also look at the inventory and The period of time that determines when the probe will send a new inventory. Of that location to see if any new VMs and there. How's that says. Like it's 24 hours. We can go ahead and bring this down to whatever frequency. The last one here is your virtual machine expiration And really what we're saying is once the DN guests it's no longer part of a host. How long do you want it to be displayed in the virtualization manager. Before removing. Twelve hours. You can set this any So another we covered the virtualization manager main screen someone a global setting that's what we can do now. Is look at the host view. So if I'm looking at my host here. Again which captures all the virtual machines live on the service and I wanna get more in depth information about itself. simply double click on. This will bring up. Our host view. The host dashboard report on the health. Monitors dense storage and network information resource usage and information of the select items. commands can also be sent Such as putting the host and the maintenance. Restarting the host and inventory. And so. Let's take a look a couple of these options. So I can come up here. I can do show all should show me all the events this that on this machine. This can be a lot of information so you may choose leave that off. I can also resent. Inventory. This is important so one of the steps you wanna do when you coming here if you want to make sure you got a fresh said an inventory information. So if I select recent inventory. You can see that the command is pending. after a minute or so it will execute resent that information. Which fresh inventory information to our Another important step at the beginning once the installation has just taken effect. Once the pro. Is initiated we want to make sure that we go to the probe which we can do from the screen we can select And once or on the prove itself wanna go down to begin. Commands. We wanna do. Inventory. And we want to do a update configure first. And then we resent our system info. And last we want to do a LabTech. Update audience. Now what this is gonna accomplish. Is it's going to. Refresh all the information. For this network pro. And then it's also. Gonna give us the roles Detect it rolls. We it We're gonna have to make sure. That we have the VM manager proved Apply to this per machine that's the important thing and make sure that this all happens we're gonna review briefly again we talk about machines just But I wanna make sure you know that in the installation. You have to make sure that this is available. Okay great what we're looking at here on our host mainstream. Is the hardware health the monitor off as you can see we had a monitor that fired off. So rate underwear we can open the proved set in the maintenance mood or restart host. We want to view. Come under here and look at our hardware. Here's our processes. Power all over give different sensors. So we have all this information. And I'm looking here and I see down there are powers' answer. One of our replies. It's actually trip one of our monitors. So let's select this monitor. Something to take note of is you have this. Globe's style icon which means it's a global monitor. That's how it's been rate now. We did discuss how monitors can be override it. At the host level. And VM level trump whatever was set at the global level so what we mean by this is it doesn't over write anything at the global level it just. Allows to override it active yen or the host level. For this monitor as you can see here. It has a global style So I came in here and I want this. Operator value. Becoming one and not a zero. I would be overriding the global monitor setting here at the host level and watch what happens to icon uses. And here we see it is now showing computer icon that this is an override it. At the host level. I can save this and you could see it'll start refreshing down here and show a visual. That we override it is at the Also. The next thing we can do is just get basic information. On artist all general information is stored down here. We can get resource information for CPU memory usage. We can get our network in locations. Are stored information. And like we said we can also lower ends up here if necessary. So we just over the host view. Which could show or events. Are world status. host monitors which can override the global monitors. We can mandatory and we could show all events. The VM machine view which shows all the ends on the The DN monitors section. Which can override. The host monitors. An override the global monitors. Can be set this level So let's take a look at that. If I select virtual machine. Now I'm looking at all the different virtual machines and that on there that knows. In the virtual machine dashboard. Contains more in depth information on virtual machine specific to that machine. Export similar to the host export. But includes monitor status virtual machine resources and commands can be sent to the virtual machines. So as you can see. While I go through and I select a different virtual machine the information. Displayed is specific to one. So come back up here. The one thing that I can do which is really nice is I could open the computer. From the screen so I can select this That's gonna go ahead and bring up the machine questioned. I can shut down suspend or restart. ADM. Now a virtual machine that is currently not running or guess the restart using the start up options. It's the host intimate it's meant so we came back in the host that's actually. Set into a maintenance mode here. Then this would not be available. You cannot start or stop virtual machines until the host has been taken out of me it's better. Just something to keep in mind. But here we are looking our resources on our DN. We are looking at general information. On this guests. And we're looking virtual machine. Monitors. That are available on this VM as you can see here with this icon that looks a computer screen that we made an override at the DM level. So any change we make this level. Can override. The host monitors and the global monitors. So that's very important to understand the flow if I make a change here it over rights here to host level. And it will also override. The main monitor level which was configured here. Now we went over the U I we're gonna change our focus and start talking about the troubleshooting. So the first thing we hit on this already. When the network probe is established. And you. Want to make sure that you an approved use and the optic NT recent system into an update plugin. Commitments. So you wanna make sure you have the DM manager pro check via remote on roles. And if you want to let's take a local where that that is for refresh. So if we open up that probe. And we go to the tab we wanna make sure that we see like we do here the DM manager pro check remote. showing on the detect rules that. We also. Want to make sure. That it's The correct range. So as we go into the network group. We want to make sure that the range that we're scanning is gonna cover the range. For VM host Indian cast. Once this is established we're start collect information. It's gonna bring in some files. That are pretty important. So let's take a look at some of them file names. And will point out where they are. So files will be out the on the windows LT SBC. And a little plug in you're gonna see it is very important DLL file. This is the one that makes the magic happen. So we're having any issues in trying to get this thing work in the first thing you wanna check is make sure that that deal file was loot if not. You're gonna have an issue you're gonna need to calling for support. So how can we find that. We're going to. Go pro machine. We're gonna launch our follow explore. And gonna follow windows LT ES TC. Plug ends and we are gonna CR LT virtual monitor not deal well. This is an important file we just said the either. We could all of also go back to LT SVC. And a couple of other files that are going to be generated. Such your plug in the end all of which is this one. And this is gonna give you some good information. About. What it's detecting. From what I. Now we were to change. Any credentials. So one of the troubleshooting things we do have issue with. And it's a known issue that we're gonna talk about. So where to locate my host machine which is this one for us. And I go from the main through the virtualization which will be available. And I tried to set credentials here. Or an issue. With the credentials on the dropped out so this is a known bug. They are on top of it in the should be corrected. Urge you. To just do know that that is in their issue on because we did say you can set credentials. Remember at the global level. Or the recommended level would be at the location. You can further come down to the itself and credentials on it but at this point we have any known issue that were correct. Okay another thing is if I were to go credentials at a different level the one thing I would wanna do. For proper credentials. To make sure that they are saying. I could easily go to a search within control sinner. Under agents. Agents And send the command up bacon pig system info. that take up the plug it. Okay so that's gonna go ahead and make sure that we sync all the credentials anything was changed across all of our ports. I can demonstrate that real fast so we'll just go into our. Control center bull fine art searches. We will to agents. Will fight each probe. right click commands and then we'll start to send our system info. And we wanna do it in order so we will send hope they can take. Our system info. And they will go to lab tech. And we will do update markets. This would just make sure that all the synchronization is current property across all of our Very easy steps but powerful. Sometimes. You'll find out you have duplicate host. Within your virtualization manager. Now if had our classes before where that's an MP networking probe. We always get the question. Hey can we exclude a range I need to exclude the IP address to five. You can't exclude. Which you can it. So we can omit that range from the scan frequency. Said it doesn't look for that device. Let's take a look at that. I'm gonna go back into my probe. I'm gonna come down here to the scanned. And I'm gonna change my scanned again and one economists. That's exclude IP address to. attend that send out 01. I'll do it for an account of 203. Had. Course would remove this. And then I would come back in here. And do my range from. six. For account. And fifty. This would allow me to. Jump over. Or made it. QO five with scan frequency. So. Make sure. That if this is occurring for you where you want to exclude a certain range. From the scan frequency this is how you do we do there is no exclude button but this is. We'll get you that predictable result every time. Some other things to. Go over and our troubleshooting matter. How we already looked at the windows LT ES TC plug ins. We make sure that deal follows there. To plug in DM file we looked at. And there's an LT probe errors file that you fine. And that's what's being detected from what IP address and help you walk through if you have any issues. On the server itself we can go under windows temp and look for the LT AS This the troubleshooting file. Given there's a lot of information and our documentation which option you via. Go to as to sell them each patient. And or maintenance and road and restart. So were looking at the products. And we want to utilize. The maintenance so I'm gonna go into my virtual manager. I'm gonna be and let's say my. My host screen. And I wanna take advantage. Of the it's or maybe I'm in my virtual machine. Screen and I want to shut down or restart or so This will only work. If we're utilizing a paid version of So a lot of people would use a free version of the that does not give you functionality. To work with our its moods restarts. It's and that's a really good reason outside a whole lot about that you get with the papers. To incorporated if you want to manage sister act. So we're all gonna do now. Is we're going to give you a demonstration. On the ESX five point five version. So this process is only necessary if you're running this EXX. five point five. someone has changer SSL configuration. We're gonna go ahead. And run this demonstration. After words were gonna open up this webinar. To a question and answer period. With larceny. Matt read. So if you have questions go ahead and send When we're done viewing this him which again is only only viable to people that are actually using five point five. And has changed the SSL configuration. To either using five point five where you change yes and so configuration we need to. Tweak that so that our virtualization manager can still communicate. With news audience. I want to thank you for your time. And go ahead and watch this demonstration on how that hackers. Virtualization. Is fast becoming a must have technology. To help our partners manage these virtual environments for their clients LabTech has expanded its functionality for hyper visors. The virtualization manager is nearly plug and play for many types of ESX environments. And it supports ESX versions 3.5. To five point five. ESX environments you will need to make some changes to the SSL configuration. RB SX server. In order to take advantage of the virtualization manager. This video explains how to edit the configuration file for SX site five point five to accept communication from the virtualization manager. These steps except for different directory which is noted in the video. Worked for older versions of the SX as well. In order to edit the SSL settings you'll need a few things. You'll need a supported ESX server and you'll also need access to leave vsphere client that can log onto the SX you need to configure. Additionally. You'll need an SSH client you may use any SSH client that you're familiar I will be using putty in this video. And he's a free and portable SSH client can find at WW dot dot org. The first download listed for the basic version is fine for this task. Party does not need to be installed he simply download the small executable. And run it from the directory in which you saved it. So let's get started. You need to ensure that you have the SSH service started log into the host remotely by default VMware has turned this off. Let's double click the vsphere client enter your root username and root password and click login. After logging under the host. configuration tab in the grid view. New software section click security profile. And the services section. Click on properties to open the service properties window. Select SSH. Then options. And click start. Now you click OK to exit. And then close the service properties window. And minimize or close the vsphere client. Now you will be able to use to login to your host the SSH. double click the executable you've downloaded earlier. And when he receiving UAC prompt. Go ahead and click run. Ensure that the SSH radio button is selected and answer the FQDN or IP address of the server the host name field and leave 22 as the port. Then click open. Login as root and provide the root password that you use for vsphere. Enter the command CD. Space port slash ETC forward slash VMware. Forward slash RH TTP proxy. Then you may use the command LS to list the contents of this directory. Ensure that this directory has a got XML then enter the command VI configure got X and now. First we want to back up the original file. Suppressed a colon key to put the BI editor command mode then enter the command. W space configure got XML dot BK. To save this file. Use the arrow keys to scroll to the first set SSL code blocks. Do not edit this first section. And if you do not have this first section you'll need to re created to re enable SSL on your ESX server. scroll down to the second SSL block. The second has a cell block is a one we will need to edit so that the virtualization manager communicate with DSX server. Position the cursor anywhere between the SSL tax. Press GOP to insert a new mind. In this new line go ahead and enter the code block that is not displayed on the screen. Without the quotes. Paid particular attention to any capitalization as XML is case sensitive than he escaped he. And press call and put it in the command mode and then press the X key this will save and close the VI editor. Entered the command forward slash ETC. Or slash I N I T dot. RH TT. PP RO XY space restart this will restart the proxy service on the SX high server. And apply the changes that we have made. To configure that accent now. Now he may answer the command the go ahead and close the SSH session. Once that's done complaint. Has a current correctly configured to accept communication from the virtualization manager. Okay rates thank you for joining today's webinar. You can sign up for our support webinars at support dot software dot com. For additional training opportunities like becoming a certified lab tech professional. You can attend whatever camps please visit us on the web at upward dot com forward slash training. Thanks have a wonderful day.

  7. ESET Plugin Integration Support Webinar

    Fri, 11 Jul 2014

    The very first step to integration with an ethernet Is to actually go to the might not market place you can do this with a super admin account in optics server. It and it advocates tools. Mapped my fortunately I mine open and ready to go. Scroll down to the plug ins section. If it's a I Miami will not see it right no latest your best way ticket that's plug. So right here you're going to select threat from It's going to ask. Outside and then of course this is because of the eighty manager if you haven't manager in your X server. This is going to update it if you don't it's just going to added a new item over here. Click on discuss this going to take a little bit. In order to enable the ethernet plug in you will need to go to help. Plug in manage If you're spend dashboard is not enabled call him in this time going to make sure that you check it. Here's plug and you're going to check out. Can exit out. We want to see yes. Okay. It takes about a minute for this to load. I just want to ensure. That this true. True false that's exactly what we want but I'm going to do is I'm going to close control center. And reopen it. patent is is exactly what we were sixteen true true false. Once he have confirmed that you have an evil Isa plug in into LabTech control You'll need to go to your. ESET administrator console. Policy manager. If North America I you're going to see based TP policy. This is created by MA SP utility east any new policies that you create you will want to make sure our child to UP. If you are not in North America. use. An MSP utilities he can do this anywhere but for now since. ID use an MSP utilities. I need to create more Carmen policy on their base TP. Add new tell policy. This is called. Make and policy configuration. Okay so we aren't done with the Isa server sure that you click OK to exit out of the policy manager. Let's see half policy in eat rack he's ceremony in the center console. Finding ESET server agent in console can open that computer management screen. And noticed that you don't east that have yet this is OK to not panic. What you're going to do at this point go to inventory. You probably want to keep an island these commands are done. All of my complaints are done executing it so I am going to close. The computer management screen and am going to reopen. To see that that happy I had which in this case we can see it right With an exclamation point which is fine this is because I had a non I had any information. In it's going to go for here is my windows server information for that each sensor. We created are amend. In this policy it's only a it's what's going to connect the LabTech agent to the east database itself. Am going to enter my credentials. I am going to click He can keep in your commands over here. And once they are done. Which in this case they are he can go ahead and close the more time. Reopen it. If there are still any problems we're going to see that read In our air over here. It is good that I have an air because I can walk you through how it's Figure out what the problem so I am currently in the server. LT SBC folder location. I am going to treat a file called a text file. Called got each set in that could already tell that the columnists more than likely UH see it's not letting me create a text file away. Some just going to minimize this for now. I am going to a text file over here. Text documents. simply time AP done. It. I am going to paste this you know in the LT SPC. location. I'll go back to LabTech and I'm just going to click content fresh plug in it's. Once stunt I'm going to go back to my server and take a look at that him. We see that it has some content. See some years. Looks like credentials are good. But here's the main areas that I want take a look at this operation requires an interactive station. Any time you see that here it is Healy C excellent this point. You will want to disable U you can do it the registry server 2012 would definitely want to do it registry. So I'm going to open my registry. Yes. This going to be in H key local machine. Software. Microsoft. Wind moves. Current version. Policies. Once we get to it of course. And boom system can seeking billion. Anyway I'm going I'm going to set this to zero. And readily it's going to tell me that this needs to be this machine needs to be restarted. In order fourteen days to take effect some going to go ahead and that. When comedian has finished executing them going to close to you in time. Reopen. And look at that. No errors we can see one agent which is the only one ticket into my ethernet server and this was all because of UHC. Now I would like to talk about years that you run into issues amendment in in terms of integration with the plug So we sell one that's more than likely what's going to happen color it happens a lot viewing atheist any a lot of systems. Still. We are going to get an air. going to get a failure of course is our credentials are not valid make sure that you're using credentials that have access to program the allocation. In you'll see this reference here TEL error impersonation of a plug domain. Failed. This is the one that we just encounter failed and process start requires an interactive This article which can right over here. that's not ClickSoftware dot com. Four slash documentation forward slash. Knowledge base not slash article 5642. He can see right here. Walks you through how to disable Wi even server 2012. If you ever that look at that long in you see that the information is missing state doesn't finish more than likely it's because C. Blocking that communication from happening while. You only all sixteen. This right here. Can not be parts to what this means is can vampires to a policy description that spans over a single line. So in order to waste to pre salt back to school hand and make sure if you do health policy descriptions they only stay within one line. If you are an international partner server may be different that he here in North America of course. In a lot of times here list separated as defendant you must fix this in the server you will. Have instructions on how to go to your control panel and change status. To a that crater which this right here. Another problem international partners counter. Is it DS and missing so I'm just gonna go to 58 which is sent. Other article that talks about this issue. This company not have an MSP utilities which partners outside of North America do not. Send this article. You'll be locked federal and get that BBC connect created that. You shall leave it that gets created with and then list and it and that's going to be right here. Article and with finds 48. So apparently everything is working as intended. I only have one in my server and that's exactly what you're going to see. You should be if you have more than one of Allow more time at least up to one hour for this integration to get all your agents. Populated in this server information tab. The first portion of integration of the Isa plug in integration it's going to for threats to. That are detected in will actually carry over to optic and open tickets for you. Depending on how you how that. EV threat detection monitor it's going to your antivirus protection status. Which is right effort here and this machine does have installed so it's going to protect the status of This thread definition oppression. Anyone wants last time this definition was updated. Just as a site note this ESET pound is only available for view rain to super admin as any other user classes not going to be able to 82 C this ESET Also I wanted to point out that for integration to work. You need to ensure that in your Isa consulate eats it's her ESET mr. console. It an analytic tools. Server options. Make sure you click on this security use windows domain authentication. Click okay. And gotten past the first part of the integration the next part I'm going to be talking about is the policy integration. Which many do not mean I really want to emphasize that because it's a lot of times you have your own policies configured. Any fee to already manage your do you already have custom policies with your settings. Enabling them policy integration may not be a good idea for you. The settings that are available in that console. Are a lot more. Than what you have available. In the if you want to enable policy integration you have to to do so in the lab tech console. one of the ways it's going to be through the dashboard. Config. Configurations. And the very end AD policy. You'll only see this is the plug in is an evil if you don't see this. More than likely your plug and still turned So very quick note file system settings ever hear one of the options that we have an it. If you do enable it that you enable automatic real time file system protection startup if you leave this checked. Any times one when the machines to pick up the setting in the machine reboots you're telling it to disable real time scanning you pretty much disabling Something very important to user tools such as the product key got EXCE. Ten is on your telling ESET to stop the download. Of that type of applications so keep that in mind the planning on your environment They me take a look. In and about you what you turning on and off before you apply this in to a production environment. You also have other settings for here if just kind of go over any settings it has a manual enable. Definitely. Go over techniques for you. Also in the that console anytime that you have any questions about the policies I'll quickly show you. He can always open console. Policy manage and. If you ever have any questions of wide anything done it's. He can select it and you click F one. This will tell you what each setting But again this only wakes from console. So back to ESET policy in the dashboard. He can also set exclusions over here very important thing about exclusions. Only he version for when anti virus in security are the ones that can environment variables. I strongly encourage you to use apps in the past so you can have better performance better call com to your exclusions. You're going to see that you have of right of here so you have two options marriage. What this means is that there are other policies applying to the 188 and it's going to applying. All exclusions merge them into a single XM. All their writing it's only going to take a look at that last policy this specific policy it's going to win. Over the rest of the policies and only the exclusions here will apply. Make sure that you're to clean your LT SEC exclusions of course. I'm going to click on say if I'm only going to keep a file system settings. Safe. And okay. So in order to creek policies you seem templates of course study to your templates this is. In this case I already have. AD policy created but I am when I create one for that stops just double click on desktops. Antivirus policy. I get like a descent have one but I want to create a new one. I'm gonna and named this desktops. And see how it looks exactly like the passport very very similar. And that to file system settings and just gonna. Make sure that are turned Couldn't save my template. In this template I had like should be applying. To desktop strip. So my template is applying to desktop going to look at the desktops group. So I am in client have contract that might desktops template is the one that's applicable. In that forty. Very important with priority it's it is different from optic service on the optic service toxic priority. Highest courteous ten some servers is priority one. Or zero. And Wi don't know it just double click on your Atlantic agent. Go to effective policy. Glued it on templates and to not template. Is the highest still I'm going to sway it's. template. Priority. From nine gonna set it is something along the lines Same chords. It's kind of going impact that I CC that change just. So now I have friend might desktops template. Is higher. And that might rarity is actually zero rather than ten. After you've checked everything you'd set template I you already you already your passport policy. On the you can actually and the effect that policy tab on the agent in an antivirus policies that the theory and this is. Going to be kind of your kind as to what is applying when there. Unfortunately laughed does not Parse that actually ET used for your template. It's going to look very different in my said me. This one doesn't YX for some reason. But I have actually a three policies that are plain to this. Machines high exclusions I had and set to marriage that all exclusions for all these three policies will be in this machine. So in the end policy that we are gonna be looking for in each set is going to be 012. Tears at this gallery here is zero. This is one this is 12 in two. The one thing about policy integration is that it does not happen right only to you have to be a little patient with it. It doesn't stand Up the eighty become mean and every fifteen to twenty minutes he can not speed this process up it's not going to happen manually. This is hard in to this system and cannot be changed. So that already has been an update AD policy. I'm going to check my. Some confirm in my heat sensor. That policies where created in what is expected is that agents yet. The policies that where created in black pixel remember I mentioned earlier. Your policies are not going to have. The name that you assign the policy template itself but optics going to assign them assigned to name this one's the this is going to be that policy that I created. When you create policies amount techniques that if you use your own groups. Machines do belong in that group otherwise the policy is not going to be created over here. feed that 01 ticket to policy was created. Policy has associated with I can't see it right here. In the policy has been request and. On each so that's pretty much one integration in terms of policy. It's going to get accomplished for you. It's going to Ottawa flying machines to a specific policy that is why. My notes at the very beginning with the policy integration is very important that if you already manage your machines if you already have. Policies are assigned custom policies that are assigned to specific machines. Did not turn this on because we will take over. Because not only to create policies we create these tools and rules will police when whatever you have configured on your. If you wish to meet an AD policy XP templates of course. You can double click this content is qualities peaceful. And My testing policy. Keep in mind that I knew it from here anybody that's using that test policy. Will be on. Have two of them. The EX. And God EP policy template it's gone that's part. You may have run into the issue where you have created your template AB policies. In you have on your dashboard happier groups. Machines are assigned to those groups you have ensured that the priority. It's correct. But yet you do not see any policy creation happening in the ethernet remote administrator console the first thing you need to check is to that. Agent in This command to finish this command is going to occur every 1520 minutes left for a new policy creation. And depending on how many agents have a policy assigned to them that's as many commands that are going to be sent. To ESET a lot of times you're going to see that either there's Mike here and then it. Information do you have In more than likely integration has stopped working at this point a lot of times however everything seems to be working correctly. But when you go to the commands you're going to this has failed. You may see some errors such as a 3.5. Dot net framework it's missed seeing you know it's there. What you will need to do is just go to LabTech. Up the elegance. for the command to finish executing. Once the command is done executing. Give it 1520 minutes in contrast that this is exactly what it looks like if it fails you're going to see it in read instead. If the issue still happening. At that point you will need to be that the there a lot of times this happens because the server has been running for a long time. Thank you for joining today's webinar you can sign up for our support webinars at support dot software dot com. Please visit us on the web at that takes upward dot com forward slash training. have a wonderful day.

  8. How to Create and Configure Patching Groups Support Webinar

    Fri, 30 May 2014

    Today and welcome to today's support webinar how to create and configure parents and groups but it is and I'll be your host for today's presentation. Today's topics include a quick review of how to set up and also I'll show you how to get to our 11 doc to review this information. Next we're gonna create a patching only service plan ordering created group to butcher agents under contract without turning on any monitors Next we're gonna create a custom deny group and how to denying a specific patents and automate this process. Then we're gonna create a test group. Or we're gonna do is create a group where we can test patches on before we install a production environment. First of all a brief rundown of our patching 101 information. And there are six steps that we. Kind of go through in our documentation account just wanna go through briefly show you how to get to this. Information it. Step one is a basic enabling management and what that. Regards is getting married December contract whether it's in SP group or passing covered under contract. What these two groups do is they enable feature on the agent that puts them under contract MSP contract group. Is used primarily server roles on this classification will get all of your servers and their roles based in to a specific group. And where we you'll normal monitors and other actions by. When you're setting a group for Customs Service plan which will give to you Dick trying to figure out if you want them both under MS to group where your server roles are gonna get defined some monitors will run. Or if you only want to to enable them for patching governor contract. Patching contract is what needs to be checked on the agent in order to get these agents into our windows Selecting the appropriate group at the location this is all regards the service plants. By default are 24 by seven and eight by five put all of your agents under contract. A gonna look how to add an additional field. Into this location setting where you can choose your only Nexus setting the day of the week once you get past this first step if you go to the patching locations and here's where you were an evil patching and based on the selection. On your agents populated a search which will be joined to a group. And that will assign a template. On the this is the first step in and you can set all this up a location. When we get that template aside. All the bar patching templates have a specified patch read through window set according to what data you epic. All this information will be set on the template level. The next step in the approval process which we use our Pat's manager for animal dive in here a little bit later in the process when we're going through setting up custom deny groups to deny specific patches and also to copy approvals for one group to another we're gonna create a test group. And on that we're gonna make classifications of certain there ran a copy that information to a production group. So this gives you the flexibility of testing a number of patches whether they're newly released from a Microsoft. Before you the mountain to a production environment. And also part of the process is you do have the ability to disable patches for individual agents. In the agents you can go to the ignite tab patching and then disable automated patch install. These are the six steps that we cover and are 101 doc. I'm primarily for this exercise we're gonna focus on these three sections. So as we go through there you're gonna reference steps 12 in five repeated. But before I get to that I wanna show you how to get to our 101 the kind of shows you this information. So from our lab tech documentation site I can go to my knowledge base search. From here. I can do keyword search for just passing wanna Here you can see I have two documents that hit the stricter testing one one and then here's our lab one on one document. In here you can see here is a brief overview of how to set up passing with ignorant. Here's are step one step here's where pull that information. And here's a brief way on to set up passing. In a very amenable view. And to our presentation. So that covers passing one let's go ahead and jump into our next and that's creating a patching service port. Like I mentioned before our 24 by seven entity by five groups automatically picture agents under contract. And that is a key step in the passing process is we need your agents under contract because it checks box on the agent. That allows us to join it to group. So what were gonna do is we're gonna create a patching only service plan where it's a custom group. Where you don't need to use any of our default groups maybe they don't meets your requirements maybe you don't want to 24 by seven vary by five. Because you don't want any of the monitors turned on or you don't do you believe you you don't do you back up. You have a contract with your client that you specifically only handle and so we wanna get. you though the ability to use the location based settings but we also need to give you the opportunity to treatments under contract. So what we're gonna do we're gonna jump into the control center in just a minute. We're gonna add that and exit data fields your drop down at the location so what the location. Under ignite from services. You're gonna see you're gonna have workstation and server service plan What we're gonna do is we're gonna and our custom list to this field so we can build a search based on that criteria. Once we do that we're gonna get that search looking for that value from we're gonna populates the the agents that we need. Then we're gonna create a group and we're gonna sign that search to the group. In order populated in on the group level is when we set the classifications. For patching and MSP contract. let's go through that real So here I am. In my control And here is where the classic soar to 44 by 78 by five they automatically. Torture agents under contract but they also turn on and large number. Of monitors and runs some scripts out of the box you may not need this information so we're gonna customize a solution. That will allow you to only. Use the patching portion of ignite without turning anything else So the first step is we need to open up the desk Go to configure. Configurations. Additional fields. From there. This setting is on the location so I'm gonna go to my locations tab where all my extra value set. So I sort. I'm gonna see my server service here is where my drop down list lives for the location. If I come back here and I go here here is mine not selected means here is all my selections. Live here in the dashboard. So if I want to add you to this list I need to come to my dashboard and I need to put it here. And two separated they need the till they classification. So for this. I'm gonna create a patching. Only service plan for both my servers in my work sessions. Once I set there's my patching only. So now. Carol I'm going to save the event. So here are my two values for both my servers and workstations. I'm gonna go ahead and my system cache after build those. Refreshment location. And here's my passing only and you can see where built that in. The dashboard is where it's going to be in the list so since I put it in between 24 by seven only. It's gonna show operate there in my test so that's step So we have the extra data field value built so now we just want to use the search to look for out. And the easiest way to do is just to copy an existing service. So far come here. And I use server service no contract. As the default value. What we're gonna do is we're gonna leave every of their value the same for our search that's looking for an for this information it's. Only thing I'm gonna do. Is change. only. Instead of no contract. You can see it's still gonna look for servers picture. On the this checkbox is field make sure it's not a Linux and also with all of our service plans are boarding. Needs to be complete before that process gets the agents and some are gonna change any of those values. But if you need to you can. So here is my windows server service plant patching only. When save that aren't. do the same thing for my work station's. only. So now I have my workstations. And my servers. Patching only searches so now this search is looking for that value with the location and making sure it's all of these parameters. Or populate the agents to this search. So now the next step is to get the process. To get these agents into so if I go down. Here's my windows servers here's my windows workstations. I create cost inserts in our new custom group to assign that search to. So under the windows server section prominent group. Here it. Patching only. So I'm gonna make that out master what that does is it protects my group. It will not allow any agents. To get stolen by regular master group says they're gonna steal any agents groups. The next thing I'm gonna do this is mind. Passing only for server scroll down. To my service planned search. In here I'm gonna the search that I just looking for those drugs phenomena to limit to search. Or limit to search because I don't want any other agents manually to this group are getting in this group by mistake. I specifically want only populated agents. Come and that hit to my search parameters. I'm gonna that real quick. Open that make sure everything except and here is where I need you decide how I want to handle mighty. Contract assignments. If I want all of my servers to give in to their server role groups. I can select amnesty grouped and roll will automatically join your service to those groups if I only want patching covered under contract checked. Which is all that we use. To populated. Then I don't need to check that box booked for all case purpose select both of these boxes. I'm gonna save additional information. a closed. And then I'm just gonna do the same thing. For workstations. Great master. Service plans workstation. Only limit to search. Course there won't let me go to another tab without first. To in the year. And turn on my current Everything saved. So now. You can see I have a default group set do not have a template I do not have any maintenance windows. I don't have scheduled Scripps I don't have any internal monitors on. remote monitors. I don't hate due patches at this level on my service playing groups so I don't have anything else going on. I am only using this group to put agents under contract and that is only purpose of this group. So now what's going to happen is have a location. The where I'm only covering patching. This gonna populate that search go group number gonna have a script that's gonna make that classification. On the agent level in order to get him into our passing works. And the process will take it from there. And that's our first step and today's lesson is how to create a custom service playing teacher agents under contract. I don't. Need. To enable any monitors from everything's gonna be disabled on a new group so we're pretty much starting from scratch were only using this. For purposes now since. These are only built for you may look. To enable. Are updates monitors which anything starts with updates. You can use this service plan to kind of monitor how your patching is going. And there will be just using these monitors here which you can see. Are disabled by default because when you new group nothing is enabled. All right that's our first topic. So if we go back to our presentation you can see we start by adding an extra data field. We added an existing data field to the drop down that was already there from we created a search looking for this new value. The once that was created we saved it from and then we treated group and assigned the search to a Otto automatically populated with those boxes checked. The next section is very similar thumb bought it it's a little bit different cause we're gonna create. new EDS. And that's a checkbox and we're gonna look. Four whether or not that box is checked Warren is means it's checked zero means it's unchecked. Tim we're gonna do the same thing we're gonna create a group who murdered and add that search they recreated looking for that check box to the group. And then once that's done on the were gonna go into that group and we're gonna find the past that we want to And then will have a conversation on whether or not we want to automate this process and by that I mean do we wanna create a script. That automatically checks and checks that box we won't go through that but I will show you if you want to kind of expand on that our show him to a couple scripts that we have the you can look. I'm as a test to create your own script in order to do So let's hop back in to our control And here we are back and our dashboard. Now for this. For our service plans we were at the locations. But now we're gonna create a custom. Deny group. That's gonna be a check box on the agent and always get the question hey I want to deny this for entire location and entire client I don't wanna build on the computer. We're always come back with is what we try to do the lowest possible level because at the lowest level. You can customize it however you want. If you created on the location. And then you have one or two computers you find out you don't want to check this box on you lose all your flexibility. So we always create these at the lowest level possible and for this it's gonna be our computer level. So here in the clear that as I'm gonna create a new check box so for this one. I'm gonna do everybody's favorite RIE ten. It's from here. I'm putting it on my computer screen. So that's not gonna change. This is gonna be something that I want to check and be able to manually check so I'm not gonna click this box to make it not as a couple. From the section this is gonna be the section on the info tab. Of your computer. We do you have some could deny groups party there for eight and nine a and and a couple others and those are kept in the ignite. we are unable to add values to that ignite so anything you and after the fact. Is always gonna show up on the info tab of the agent and we'll show you where that's had a show up once we get this built. When I'm gonna use patching ten. If the tab doesn't exist or if you don't like the name of your current ones. If you put a name in here it'll automatically build that with that. We don't need a tool tip or combo com. For this section because is gonna be as simple check box you can fill this in if you want as a guide but it's not necessary to get this built. And as we have here. Texts check combo is a generic text field where you can write information in and search on it checkbox is gonna be just a checkbox. Where zero means unchecked and one equals checked combo box is what we did for the service plans were gave you a list and then the drop down. And you've got to choose along what column item you wanted to to fill that out. The disk we're gonna have a check box deny IE ten is gonna be the name. When I'm gonna go ahead and do is save me some steps some of the copy that not surely just sort. and add that value. So come back here. I now have my deny IDE ten value that I just so you can see I have to directly to Everything's gonna be the same. Except for a little customization. just just determines aware on the page it's going to be. So we had ever set. open up. One of agents. As you can see here is where my original denies. Are placed in the ignite tab and visa have their own specific do it's that we can't add to this list. So any time we build something new it's gonna go in this You can see are created this passing test and that's for urban deny ten value is going to be stored. So here. That's going to be zero that's gonna be one go ahead and check that and save it. French that's checked. Aren't so first. Item is I added in media might check now create a search from scratch. Just to look for that. So for come my searches that I click on advance. For anything the computers the location Client group in the we have a corresponding deleted the four. So here forgo all the way down and of experience you can little better. I have additional fields these are gonna be computers these declines these going to be location fields from the Morissette. So I put this on the computers it's gonna be additional fields now here. It. He years. It's gonna automatically show that one that just that's what we want to build the deny he ten. Offer so we can just go ahead and find it in the list. If I didn't find in the list team look for it but this is much easier. And now I want asserts that has that box checked so I want to set that bound toward. So now I set my value I checked the box when I built it you can see right now boom as soon as I built that search. I'm gonna have that agent populated my search because it does that boxed. So now I have that don't. And I ten. Some of the saved this as a new search. what I'm gonna do. It is reload my system and show you if you create a search by default it's always gonna here. But like to keep everything organized and all of my other deny groups. Are here so I'm just gonna go ahead and drag that here. And since I that that it's gonna short here because I didn't use the same naming convention. You can see here that we name it rules and Didn't realize that was the name so let me that again. And here it's automatically gonna put it in the air. And let me go ahead and me this. So now it looks like all my other and will fall in line. So now city event. So now you'll see hey I have that I still have this one. I'm going and get rid of mild one so everything So here I have my deny IE ten. And it's looking for that box in the agents that have that box checked on them. So just like before. My goal here and my windows updates grouped and you can see we have all our deny rule set here on as a sub group. Of this group so it's under here that I'm gonna and my denied ten. ten was groups. I'm gonna set that as master from a set it does the limit to search only want agents in here. That have that box checked. Now for this. In this is kind of woman viewer things you might wanna look at is. Do I want to manually go in here and check all this box on the agent or do I wanna have the flexibility of if the box is checked or find manually add this. Agent to the group it'll work you can't get. The best of both worlds is you can manually drag if you debt limit to search off it'll also automatically populated you have that check box. So we kind of leave this there will only add these to the to the group that have that box checked. go antsy group. And is system access and here's our every ten. You can see that I just created it that hasn't joined that group yet because just built it among go ahead and click run now. When that processes I should agent in the group. So we ever EDS built we have our search we have added to the group the last thing we need to do is find the patched that we want to did not. Com and denied on this so. We have we can do that one of two From I'm gonna go ahead and get into the attachment images show you this process. I'm gonna click on my task group approval and select the group that I just. So here is my deny are ten. Are so there's my group. So for this I need to find. Internet explore. It's so here is this I know from having during this that here is the one that I want. Any saying 02718695. That is the initial test for IDE ten. So here is the specifically I want to set to deny. For this group only gonna have agents that don't need so you can deny everything I just know that this is the initial. Pot installer. Com and the rest of these are updates you can see. Here. Here are the ones that actually installs IE ten. The rest of these are security updates so what I want to do is I can just set this past two to nine. And now this group is denying ten so now that this is set. I can start adding machines are checking that box on the agent to get them in this group so there. Pro actively denying this patch not getting and So on the special group. Is the way our process works is there's not set. And there's install there's ignore and there's there's a hierarchy to how that works and that is everything not set. I'm install trumps and ignore and deny trumps everything. So if you have specific groups in this group on the specifically denying you tend. If it's approved anywhere else to deny it it's so it also gives you flexibility of I can't approve this on other agents and it will get installed because it's approved. But if it's in one or more group and one set to install set to denied the denied when Now I mentioned whether or not you would automate this process. We don't have time to go through building this script but I can't quickly show you. That we already have that ability is approval deny IE eight on the ability to check that box and uncheck that box on the agent. So if you look here this is just setting an Data field deny Box once a work setting that value to one which we mentioned that was actually checking the box and copy. These. Scripps. And adjust them accordingly to look for your deny me ten that gives you the ability to wanna right click on a group of agents or location of and I wanna set that value so I don't have to open each agent box. And you can do that once you get the of creating this. You can create your custom deny groups for IE eleven or any other you. You want to denying. A more fluid level you can see here I've refreshed thing and there's. Might agent. Now. In that group but I set it to deny it so I. Aren't. Our last. Section is. Kind of the same thing treated a little bit differently. We're gonna add an idea EE DS that makes it searchable so we can easily add agents to a search and get him into a group. Were gonna create the same check box that enables us to a multi select get a bunch of supports. Then once we get in that group. We're gonna set the classification. And then we're gonna install the according to your schedule however time you want to make sure that the is okay and ready to copy. There copy to production group but again if you want to automate. The the check box whether or not that's selected on selected. That's the same process as setting up a custom deny group is just copy and script changing the value that we're gonna create an and handling it that way. So most of this is to be repetitive so to go a little quicker. Some create. My EDS an gonna make him a among put in my computer level I'm gonna put on my attaching tab. And to make sure that that's a check box everything else is gonna be the same app actually. You know what I'll do is also at that towards sort of the underneath my deny IDE ten on my ten social you what that those real so that value. Make sure that it's built there's my patch test group aren't. A reload my system cache. You know come in here. And there's our test test you use some resource that on you can see that works this was set to zero this was set to one it'll put it. As sorting feature if you want to group a bunch of CDS together you do have that flexibility. That's gonna be that sort section on in the But here on the create my test group checkbox. Here instead of her creating there we what I'm gonna do some open up. IE tends that I created. And if you've done. If you were put our searches before once you select the search and you want to adjust it you do have to kind of switch it over to to give me. My ability to detect it. So here's my patch test group on the look to make sure that's checked. of the search you concede. Exit data computers test group that six data news about you I'm looking for. marine named this. test group. Spektr's in my search and automatically adds it to the folder so I don't have to renamed then delete the old world. So I'm going to save events. Reload my system cache. And here's my patch test group there. Again. Now here's where you kind of wanted to make the decision of wondered why I want this test group do I want to create one specifically for servers. which you can see use to test. I wanna put a for workstations or do I want hum a mixture of both servers and workstations for this I'm gonna kind of just build it generically. Under my windows updates approved group. It's an to throw a mix in of the process is going to be the same. And you can kind of decide that how you want that to set up again. Here's my master group. out master. I'm looking. For my test group. Search that I created no to search now here's one definitely want to limit to search because I don't want any from production. Agents in there with out my approval I want them to meet that search parameter hey I want that box checked. So I'm gonna save advance. Reload my system cache. And here you can see. And just the tip anything with the binoculars you can see that has got a search associated to it. So now I'm run now so populated monies according to my search. Here argued that the couple minutes to run so. With a custom deny group we found the and we want to it here. Is we wanna find a group of patches are designated group of that we want to test let's say it's Microsoft. Patch Tuesday we just had some new patches roll and I have a list of servers and workstations here that I wanted to kind of test. Let's say Throw in a mixture heaters that there's my test group have a Windows 7 machine. And here you know this is XP so I'm just gonna throw this in years this is gonna get him into group wants everything populates to have them. In my test group so I have a selection of different OS is that I wanna kind of test that is if you want to create separate groups. For different OS is you definitely can't. But keep in mind that the patches are only gonna get approved and installed for the agents to check in with them and that means. I have an XP it's only gonna check in with XP. Patches same thing for Windows 7. It's it's not gonna approve them across the board it's only gonna make the approval process on the agents have Some down. A close Pat's manager since I trees in group. Expecting. Now in case you're wondering why I'm not using my patching only service To do this. Well that's because our service playing groups are monitoring groups are ranked. So they have separate section where of our windows updates are patching groups. you can see I can't make that change here the primary group sets that patch or that group type and I can't change that once it's set I'd have to change the primary group. In order to filter all that through. The reason we do it here is because. My attached group is automatically going to be patching tight group and the short in the patch manager it needs to be either patching. Or in a regional classification. So when I come in here I know that these are probably all original. Types of groups but the ones I'm working with my windows updates groups because those are my patching that's what it. To show up within the so just a little more information for. So here's my path to test group that I'm gonna work with. So here's my test group. A look at all my patches are right 772. Total which words are not set. All right I have 216. That haven't been through so let's say. I have. Do that time. Here is all of my new patches from me so I wanna take these and here's my test scenario. Is everything that was newly released I want to go ahead and improve these for installation. So I'm gonna set install. I can also selected patches I can set install so what I selected and it's gonna show eight I have seven patches I want so. I approve those here. And as it goes through you'll see that it. Changed of mine number from minus seven because I don't I don't have those anymore. come in here and here so. Here is all the ones that I've only approved on this group it's only seven because they just built this group so I haven't done any other actions with that so here all. The patches I have set. To install. So you set your classic case and at the location let's your patching on Tuesdays. Or Wednesdays when these patches come out. Are right they install. I wait a couple weeks not have any issues. These are cool. From all these can be approved in my production environment so now I want copy instead of going back through into my windows updates approve group that normally use. Hey I tested them from everything's good so what I want to do. Is copy approvals to a group so when I load this view. It has install. it's got a couple inherited installed from the group above it. So it load here here's the approvals I want to load Copy approvals to a group. And here's where I select the group that I want to make these a changes to so. What I normally do is my windows updates approved as my live environment that includes workstations and servers. So don't ask you copy all approvals to windows update approve its gonna be seven and I'm gonna click yes. And that gives you the ability to create a test group. And kind of approved patches get them installed see how your agents are reacting if you don't have any other issues. you can copy those over real quick to production. And again. We kind of went through some of the different emotions. Everything is kind of looking at different areas to created We're in created. Were building a search to look for that PDF or giving him in the group and then once within her group were performing an action. From weird denying patches. What are approving patches in order to copy them or were selecting a service to get them in there to get them under contract so that's a brief rundown. Of kind of what we went through today. Just a recap. We went patching 101 I showed you where to find that document. We create a passing only service history agents under contract. We built a custom deny group to deny it I. you want to deny. We also build test group. That gave us the ability to install patches CEO went before we released. That into the wild so to speak. Also. While were here com for all of patching documentation. Most of this we have but if you didn't know how to look for an entire subject. Here if I type type passing all one word you're gonna see returning all 24 results of all the patching TVs. On here's a cool little tip and you can kinda see. how to create a costs are IE ten group. That is documented creating custom service plan this information has been documented here's our lab patching 101 doc. So here is a quick way to kind of find all of our. Documentation all our key associated to a specific. Site. And also with our copying approvals. That is also documented. Here Pat's manager group approval. Copying approvals to groups that is also documented from if you need a refresher or hey this is cool when I can't remember exactly where that was. You can always find it and our documentation page. So that's my time thanks taking the time to a to log in today and a review with me some groups for patching in how to automate that process once again thanks and Everett.

  9. An Overview of User Permissions Support Webinar

    Fri, 4 Apr 2014

    Hello and welcome to this week's support In this week's webinar focusing on an overview of user permissions. Before we get started I want to make sure that everyone is comfortable with their virtual environments. In the navigation control window at this webinar you have the ability to ask us questions. We're going to silence all communication during the webinar and questions window for primary interaction with you. We will conduct a high level overview and technical presentation. And it a demonstration followed by a live Q enact. It is recommended to use in your questions as you have them. So if you have lab tech subjects in the future that you would like to see support webinars. Please send your webinar topics. To training at software dot com. Thanks for joining and let's get started. I would like to introduce our speaker for this week's support webinar Anton So we're gonna focus on user access. And We're talking about user permissions. This is gonna be an overview information. First thing lets get it very basic question out of the way. Who is a user Where they do. That's user going to be your technicians. We you can have varying access to the labtech control center but they are your technicians. So real that we're gonna understand that. You know we may go out and get a new client. But we're not gonna create user for that client. And we are the users that and their us to support their network. Every person. That will use the labtech control center should have unique market. Okay this way if you were part ways technicians. You can simply changed the password. That way you still have all of PM user permissions you want set for that person. He changed the password or username and you can bring some into that role. You can lock down user permissions based on rules technicians We can also provided detailed orchard which we'll talk about it's short. So let's take a look at the first parts. So when not managing your technicians. What are we through user access. What we control permissions for the controls. That's the main part We can also control permissions. To each group. Which you demonstration and to Which makes it very scalable. When you're dealing with different clients. To providing. Different servers ticket configuration. Alternate. So let's take a look at the first part user permissions. Permissions are set by user classes and So basically saying The permissions. That apply to user. Are also be Meaning if they had. Read. And they have right by two different user classes they're gonna combined so that that user can read. And the examples that says that. So first try to create user we're gonna go on there Select users. Right click. And say at We're gonna information. Which. create one on my user genes. I thought all the information that's valuable pertinent for this use. for an example. Here on the permissions We have the LT admin user class when I like this class I could see everything that this user is equal to. Now we were just talking about how permissions. With users can be communicative. So what we mean that is noticed that LT had user class does not have the security class can box. If I were too likely. At the bottom I can have I can select secure configuration. Which is a different user class built into the system. And then when I highlight just that one we see that he doesn't check box. So to point to make my point I can select effective permissions to see exactly. The combined permissions for these user classes. And law cnet's tech here all the availability of the LT admin. And then we also have the security configuration. When we CD affect production. That's great let's While this is a If you right click and delete a user class it will globally. out of the system. And achieve this. So what you want to do is double click the user class to remove it from the user profile. So I bring it back up. What am talking about okay security configuration I mean mystique. I want to remove this I right click delete class because that's. Normally how we get rid of things And any program but here if I were to say how would that really delete the security configuration. User class out of the entire at Texas. Don't think you guys wanna make that mistake that's gonna clothes out of that. If I made a mistake by adding simply double click. Now it's call but it still available by right come back down here still available system. If you fine. That the LT great but I do need just a couple other check boxes I don't like him to edit reports and so long remembered you can always right click. And adding new class. Basically creating own user class I've already created so come down here test. You can see and I highly it is easier just to check boxes that I had it for its class. I can I can double click the remove it. Or if I didn't want this in my system and all I could right click and delete that class which removed from the database I'm just. that question often and this is well. made a mistake and I did. Highlight this right click and I leave the class altogether. Is there way for me to know. What that class and and well we can't as of reproduces. But we can go to our documentation. Should you rate now. And here you have permissions field and descriptions. So if you come all the way down you also have a matrix. Of future classes so you can simply come back look at and follow what's been checked. Okay reached or support documentation. Number eleven user management. User access. Next look at some other use permissions. Allow web access. What is this used for. Access the web controls. So you can. If illustrate. The only way that I'm able to reach the web reported here. And Logan successfully. And now. Seemingly getting gears allows you to navigate through the web controls Americans locations certificates callers. All type of things here very helpful the download control center itself often meet page. The main point businesses. If I do not have. An web access checked here. For my user permissions will not be able to that website. Next is the allow tunnel. This allows use of commonly when troubleshooting managing the places and it also. miles due to log in from any laptop. And to the control center. So if you're out. As a technician you're out at a client site you use controls that are obviously don't have the servers skull laptop you can use. The control center to connect to. The actual circle texture and view all your information so this is very important all your technicians that The party's ticket security. And bring them back up the chain. If you select ticket based This user will only be allowed to work with tickets that are assigned to hand. This may be good if you have a high level technician. He never really deals with tickets to older escalated out of the regular level one level it. If he has the selected and he goes into the second looks and tickets. He sees my tickets now he news tickets that no one else in the company can handle. And that way you're not small and him with regular level one level it's just an example out Dashboard imagined settings this year allows for us. Back into the system. If that's checked in this user can access the passport. Which has a bunch of global settings for labtech. If he does not have any access. Selected. And user profile here he won't be able to. Access and manipulate anything in the passport. That's we're gonna look a command level. And here's a good example. Say you to technician to be able to sync commands to a specific machine but not all the commands. Let's say and this is definitely hypothetical. You're technician accidentally repeated his server in the middle today. Not good thing clients call on their very upset and you wanna him to be able to send commands on a consistent basis. But you also want to make sure that never happens again. How can we view that. Will focusing on this command level here. So the command level for this user is sent to. What does that tell. If I go into the system. I go on their dashboard. Managing it. In remote commands. These command levels drive. Of these particular actions so go down there are enough order to review. Hello. That's a level three. On the print out my. frowned user here review we don't want him to make that mistake again he would need a level three d.s so and he only has a level to that degree. That's the way want it now let's let's try assault for another situation. Let's say. Okay I want on the scale level to. But I also don't want any of my level two people to be able to So in this case in this would have to be global keep that in mind when you make a change in that for all users. But I'm comfortable with changing it says that when someone with level three. Command level can do promise that it. That will make a change directly to the database. And now my user. James Brown command level two will not be able to run for it. I'm gonna switch that back. And that should give you example. And here's a screen always looking at the command level. In court leaving that to the dashboard which is on their management remote commands. Now we're looking at the user group. That sat grouping clients The primary clients that is really gonna do one thing and that's fun bring forth. The clients that you deem more important. Than other clients. So let me give you an example if I switch over to my system. Patents. You see here. My groups in clients unable to take all my available clients and put them over into my primary clients so here I only had the I feel good That I say is the primary client what does that really gonna do it well it's like the clients. I can see both clients right now. If I right click and say limit to primary clients. Okay I just One of my clients but maybe in your example. Hoosiers are successful you have a hunter clients so you always keep 25 degrees as your primary. If something goes wrong rolled out and it's not the correct one while I wanna deal with my primary clients first. They obviously have the gold service that I provide well that's how you can to separate and very quickly visually by adding them again. primary. List on the site. And that will limit your view. Over here in the navigation feature. It's you can see go back and uncheck. And if I had fifty more than almost. It does not and I'm gonna repeat this. This field here. Does not. Allow. For what clients you when you can't that is taking all that information. Is at the bottom group membership. So if I go in the my user. Noticed James Brown has the I feel good client. He does not have the tech demo. So in this example. If I were to hold out as the admin them augment and Logan has gained brown. I would and that nearly always TV I feel good client I would not be able to get Atlantic Or any other clients would my system. Now turning on already. For the user. So it tracks. And monitors user actions performed in the controls Why do wanna do this. let's talk about this class. I try to tell people it's not a micro manager technicians. you may have Warren Atlantic and you wanna keep on call for 23 weeks. Which is really useful for. It is liability. Here's an example. You get a phone call it's what are your clients and you doesn't mean it's an exchange server on the site yesterday. And last night the thing blew up. Now you know this happens a La Apple's say hey you were in my system with QQ. You do you calls this happen or you can affix it. simply telling professional Sarah was in your machine. I can not perform any thing but it daily routine check up I can show proof this because all all my trials. And that would keep keep you out of hot water. So how does that happen. First look at the user. Go back to permissions in the audit I would recommend leaving it to everything. It's over right itself from the database after some. Weeks you can find makes occupation. But the everything what is it what's it gonna do it's not very detail but it's good enough. If we come in here into the forward. Google already. Lets say I select does do a lot of work and all actions. Now like it's the analogue in the time. Here you can prove inaccurate and out of that machine and that time And and just that little bit of what the actual user. Notice that says reversible so I went and and modify tapper template. Can be reversed yes if I hit on the records and undo whatever change user performs. So it's a quick way. To go and Alter your technicians often didn't seem right he was session. Let's look at this older. Window oh needed modify them there. Here's dealer ED software to exchange sure on your So I've been a little more into the actual permissions in this situation. We have. The general permissions which we set by user class so we we looked at data for right click and at a different one seat is not user. And we can see with easy. That's great because that's what the users can view and the system. Now I have the LT admin which can do all this stuff but if I want to make sure. I'm gonna go into the system. And I'm gonna go down to a client from the group and I'm gonna go to permissions tab here. And I'm gonna say for this specific client. The LT can normally dual ports so he can. Sniff the network traffic but you know at this client I have an agreement that says we will never do that client's network. Just anything else he also wants to edit monitors now offers not for supply. Using can we have very strict issues. I received its. When I say this. It's only gonna this LTE end user class on this particular client. Have tiger to another client and I opened up LT and then after a change fees such as delete monitor. of the LT demo. Permissions. LT and see still available. Because it doesn't copy through. Packaging in the second. But just to let you know you can get very granular. OK the LT yet can do this and all these clients but not on this car. To help this user can do all these we can add more dispatcher again you don't want double click. You get rid of it. The same goes with groups. So when we come down to a group. And were inside of a group I can go here to the permissions action. And I could say okay well in this particular group. The LT had been should be able to information. Sniff the network. Access command prompts in so and I could see that here again. What abilities this user class has at this particular group. I can open up any other groups and changed this particular LT to do different things and reports. the scalability is huge and that's program. So not what I said that. I'm gonna show you a trick which is worth the admission webinar. M gonna go back to my slide. To Copy client permissions. So we just looked at a client. Cleans itself. I'm in the I feel good client in the permissions action. I have all that stuff going on remember how I changed this well we when I change this does not reflect the scene. Atlantic demo. And I here and you can them delete marks itself. So what I'm gonna do. I'm gonna attempts. Now we change that I am going to produce. Copy and one client permissions to the other. I'm gonna open this back up permissions I'm gonna highlight this and I'm gonna show you that there's no deletes checked here corrects. On the at demo. Permissions. And I'm gonna check please. safeties. And we're gonna do is make sure that took. An case everybody sees this so what I'm gonna do. is I'm going to follow these directions. First thing. I'm gonna provide permissions that are standard for all clients and this is how we can do that I'm gonna right click on the client that I want to copy. And I'm gonna say clear all permissions. it doesn't sound correct. But this is the next one will come in here. And I opened up a client right click on this I today. Clear all permissions it's gonna jump up and say clear permissions for all clients but this one. Yes so that means it's gonna clear Atlantic and no one surety that. Now I'm gonna right click back on the same client. And I'm gonna say. Copy permissions. It's gonna say copy all clients without permissions. Of course because teachers and Tennessee yes. Now. down. I'm gonna open up feel good client I'm gonna look at the permissions. But nothing is selected like shooting now I'm gonna look at the lab tech demo. Permissions. Nothing has selected is what happen. It inherited it. I copied from I feel good I cleared all permissions still take them out and then apply to permissions that client. did that there are several hundred clients. If you have fifty clients and forty problem finally the permissions. It's better to do this approach could change the five in the goes through each of your client permissions and change Mac. I that was very helpful. Most partners believe that's very helpful. Said review. What we talked about today was used access. Is really created through user classes. That tech can edit user command levels. On profile to restrict them from being able to send shut down connects. So we're talking about is we can use the command levels in the passport. And the one on the user profile. To manipulate what type commands user consent. We just illustrate the copy client we can copy all the permissions from long climb down that tree. Also aren't. Already for user a lots tracking and monitoring the user actions but what else is it do. It coverage you in an instant. Where clients is of basically point fair chase and you do it it's not the answer is when I inundated. Here's screech out of this and you can see that formed outside the scope. And we also talked about client group permissions. K allows you to get very granular. Because in each client that you have that you can have that LT admin user class performed on each group differently. Okay I hope you find this very helpful. Thank you for joining today's webinar we support webinars every Thursday at 2 PM eastern standard time. You can sign up for our weekly webinars on our support website. Find this under weekly support are heading at support dot labtech software dot com. If you would like to view past support webinars or restaurants today's webinar. You can find our support archives. Also at support dot software dot com. Thanks in have a great day.

  10. Computer Management Screen Part 2 Support Webinar

    Fri, 7 Mar 2014

    Welcome to this week's webinar. My name is in teaching and I'll be doing the computer management screen part Q. This week we had a lovely error an Albertson's which did part one. So be you catch that on and you'll see how we are pretty much covering everything on the computer time. Okay so that's said that's to operate in and take a look at the computer screen. What the computer screen open I'm just gonna mention some parts that mention in the previous support. And some of them being in are simple check in times every time in machine checks again. And if it's non master it checks and every five minutes. If it is a master mean has this checkbox it'll check in every thirty seconds. When that occurs it will report its memory usage and CPU so that is what seen here. With that said. If I want to know. Basically a snapshot on show history. I can bring this up which is then going to utilize. Every check in for a single day up to 12 o'clock. AM that day so what I mean by this is every five minutes like we said thirty seconds depending on master not. will report your CPU and memory information. While the each day stitches on sixth when he 14 at 12 o'clock AM it's giving you a summary. Of the actual. Memory usage and CPU usage for that you can always find that to see how your is being. here on the show history about. Moving on we can always see. The contact information as we show here. So in the contact information we have James Brown the in the contact. For this particular agent. And we could change that by selecting a different user such as Dave Barnes when ID seeking information change screens. we're gonna show you later. A cool trick on how you can have your contacts remote into the room PC. Without ever making them user LabTech. Next we have our basic information such PC Logan information. And lovely she went over the information on how you can switch between one user and another so check that out part one computer screen. The network information this is very helpful guide for you guys trouble your IT text the other thing about all this information you see on the screen. It's not just information. Can be used with searches. Searches are very powerful to to. So I just want to stress that that even though you'll see. Some tabs which we have information information. They can be searched upon. So I can create a search. To say hey anybody from and insert router address. And apply them into a group in the it's certain pieces for anything you can dream not that much. Okay down theory government enhancements if you're not familiar with me Let's say I'm a technician I'm called out to site and I need to start my computer to fix it. Well one of the main things I want to do it's come over here to begin button. And I want to do. Because what that does it silences. Any monitors that would be running against this machine when I'm working. I stop a service and let's say the service monitors looking at this machine. It's color fire bottler created ticket to whatever you haven't. But that's really because on the technician working on this machine. So it's good practice to set the machine it's what do it'll change from late green light to a red And that will the value. To suppress. Alerts and scripts. So if we do that you can see alerts scripts or both. One thing you do you want to avoid doing is making sure you don't select. Both of these. And it's safe that will literally cancel out the means you have to select single selection here so it's everything I want to suppress alerts and script on this machine. I'm gonna go ahead and select everything selects. That will changes indication light from agreeing to a now allows you technician remember. Let's go ahead and take it out of me it's and then again. Now once we're done but if you do for it. Not that she would because you guys are excellent technicians. But if you were forget it would stay in maintenance for people sixty minutes and in the machine com Adam it's. And actually wanna bring your attention to do is these boxes these checkbox some you see great out. While we to talk about the master computer thirty seconds. Or five minutes. Network probe this allows this machine to be network pro which gives us that network tab. And it always uses the local system account that's why this is checked but you can also see let's say that this machine. Was community rebuke you could redo needed. Let's say we lock down a process. Which would initiate well. In this checkbox checked place you could see some of the state of how that machine's eight. I recent. These check boxes. we have OS and bios information again a lot of this is just informational can be utilized for searches. And this one is also very very good powerful here's a power profiles. So if I need to go into someone's machine. And changed the power profile because they want a high performance not a power that I can change this this will take effect. Within the next secondly when sends its inventory information which when they reverend part one. And then we have or alerts we can displays many alerts as we like or as is. In this you alerts have been fired off for this particular machine. Okay here's a list of some of the objectives where go over for the computer management the first thing we're gonna talk about. the effective policy And what the of policy tap does. Is allow you to see. A cumulative. Capture. At the behavior of that each so all the groups. All the templates that are applied any schedules everything that you need to know. Why is this agent behaving this way with LabTech. So let pop into the system here. Open up computer screen. And you can see I have the effective policy tab open. So when it comes up you can see things such as join groups that are applied to this machine. The templates. And any time if you wanna know what this template to do and you simply double click on the tablet. And now you're bitterly accessing the template that's controlling this machine. So you can see the branding is like. access button. And a lot of other hopeful information. When you're troubleshooting page. You can spend a lot of time on the screen. I do you suggest that you take your time and work through it you can see all the monitors that are applied to your internals. Your remotes. So remember if you're having an issue or you're just wondering is that remote monitor really being applied to this computer out take a look. Is this script running on this machine take a look how is the patches via. So this is a very important the effective policy I believe up on part one of the computer management screen if you select began. And you select this edit configuration. This shows you any template. Form. same thing in this effective policy to. Please don't be confused by the edit configuration you do not want to ever come in here and meet any changes. Template if you make changes here it'll literally just being written back over by the group. And the groups will always refresh every half an hour so you don't want to make changes to this. You want to make sure that you're making changes. On the target template. Or group if you need to modify behavior of that Another thing we'll look at. Is how to download a file. From your LabTech server. At the LT share. And put it all on the machine. So if you have a file that you have transfer directory on your LT share your server that server. You're sitting on an agent and that has the old drive Matt that's very important. Then you can go ahead and utilized file down. Mention that works. Just put it back to the welcome screen. can be and commands. File. And download far off file from LT share. Okay because I have maps on this agent. I am able to come here's my LT share I'm gonna highlight the file I want to download and I'm gonna select. This is Through the windows temp folder. Of this machine. So if I open up this each machine. decent virtual. I can go and to the directory now. And see if that file is visible. So I navigate to the scene. When there is temp folder. When I drill into it and there it is. Here is the file that actually. Download it from ILT share. And you might each and to my target to be very helpful for our. I'm sure you have a million reasons why we usenet news and utilize this. The next thing I wanted to discuss is the you can might tap the tab on each of LabTech each. Now you know you must be familiar with a little bit but let's go ahead and take a look at all the things we can modify. With the so flicker to the And I come and create a way we can see a lot of different things that we can we maybe silence on information searches. Hardware sensors about something monitors that that to fire all that it is not applicable for this machine. But you don't want to take it out of certain group because it's other. Monitors it from the so let me show you how we can do some list the first thing we know Israel that that is boarding complete. This means that this has went to the on boarding process. has grabbed the machine and placed it into the proper groups according to. So I came over to the computer role in let's say for some reason when this was all it showed it was a file server. It may also show it was a web But in my case. This machine they had some IS running on it for some other reason but it's not something I want to monitor for web server. So if it comes up and says hey I believe this role is part of this machine and you know that you're never gonna need monitor that role. we can go ahead and check this. wants uncheck you have to make sure anything you do and is there you select C additional information. So if they selected these two roles onboarding process. But I don't feel. And I need to monitor these rules on this particular machine ever I'm on on C additional information. That is the only thing it's an all out these anything on this screen on the night. You must select C additional information to captures your tweaks. I'm gonna set the exclusion this when you wanna paled on more tentative. Because you actually can do a lot of different exclusions. I have a monitor. Come and I don't want that monitor they're all want this machine never your monitors so I'm override to monitor I can disable sensor monitors. Some partners have problems with monsters we understand so great here on this particular machine. I can disable sensor monitors performance. The single server role protection altogether. So it doesn't come back and tried to do anything here which server world. computer models. Or how about health check. This particular agent is just a file server I don't too many things with that I don't wanted to be part of my my client health report. So I can check this skip health check and that's going to exclude to select this tab says for the health report so that's important. Valuable to fix overrides. Let's say that this machine can never be repeated. We don't want to make sure that if there's a script sentiment that says after your done reboot his machine that does not occur because this machine is very important. I only manually does she let's say high end server. As you can see here checking this box will stop the extreme beach on this computer. So this is a way and they you can still have this machine part of a group the maybe some monitors you'll fuel. I don't want this monitor repeat his machine but I still like this machine in this group. This is a way you can how to work around. And look at all fragmentation. Okay auto fix restart service wanted to restart service And you have the other ones come on fixed sites and fuel bad process. Will now the fake script to kill bit processes. That on this machine. To take your time go through these and you'll probably find some scenarios where there's really gonna help via. Now we have the monitoring override four cent dollars. So by default it's to create a ticket. So may I still want to be alerted about sensors on here but I don't wanted to create a ticket. I just wanted to reseller. I can select fat or. I find out I don't want to do anything. and compensate the nothing. Now not in any noise anything from sensor ports. Patching. Same idea. Maybe this machine is part of a group that that gets the IE eight. The I. So I can select this checkbox again additional information and anything that I And that automatically puts it into it deny group to the IE nine it's never be applied to this machine. Before you You cannot add to this list and I. 1011. That means LabTech that that to these extra data fields that There are ways you can create searches to deny IE eleven IE ten and you have to do that cost them with with yourself. And you can now. You know read about searches and look that. We'll give you some more information. The other technology and it is here is missed patch wonders. So this is not configurable. It may look like it as you can select four and so on but this is really. Get sent down from the location. From other locations. This Egypt launched in this is really informational purposes we do not want you to change. This window at this. Overrides. Talking about patching disable automatic patch install. Disable all patch approval maybe this is not a machines patched all. Exclude installed that is so you can get you know pretty flexible which like here. Okay I that was very helpful a lot of partners find that that are helpful information. The next I'm gonna look at. Is creating the user. I know everybody gets and sales and now we have that. Media at the dentist office constantly and herself out. computer. Can line and it's like every month. That's okay because your technicians it's easy quick ticket form that show where that is. Pop back into the system. Now it's not located and probably the most intuitive it's the hard work. So over here a hardware tab along with all this hardware information. You can use searches and utilized searches are accuse. Reports. You're processors so on under here you have your user accounts. The cool thing about user accounts here as you can right click a user accounts such as this when seven user. And you can. Change the password from here you can unlock the account you can reset a password. And this pretty you can make an administrator. So this particular user account is not an administrator but you'd need to freeze the level. For that particular user to have access you can do that by selecting S. Now be careful when you select that make administrator here. There is no right click and didn't go back. So does is a one way highway here if I make an administrator. I would have to go sending that command that level of user back down level administrative credentials. Now the cool thing I can do here is simply add user. When I add a user. Warning the user account And then we will put any nifty password. It's gonna he repeated. The other thing if you were utilizing a domain controller here. And we were on the hardware tab and this is a domain controller tied to a domain network I can create do mean accounts. Now they're gonna have to follow what ever complexity. you have for password settings user accounts. You know if you needed capital or Albertson's So that's something to remember you could make a couple user accounts in domain. And that would work test that obviously. user account name webinar. So we're gonna allow that to create in the background. And we'll go in and checked that in just a Now when you wanna refresh you can select the hardware here. Can't by selecting these tabs and up Monica murmured to commands tab. And it's gonna show me add user so rate now we know command is being sent to that agent. And every time I can highlight the commands that that's kind of how we refresh and here on a months and self on back on the hardware tab. I'm still waiting for my and out. So we're gonna go ahead and let that take place. And we're gonna move on. To another. Example. Which is locked down a process. This is a really cool concept. When you lock down a process. Why would we want to do this. You know that there are some stubborn viruses out there. You're trying to fix the buyers and at the same time this process Keeps trying to recreate itself and you're having issues will LabTech will allow you go to the processes tab. Like we do here. And locked down. A process. So with my calculator running. On the aging itself I can then go back into the process that. And see. The calculator process actually working as it is now. So we see that it's actually up here and it's working Americans do anything I want to do with this calculator. And what I'm gonna do is lock this process literally canceled a calculator from from. Actually And will not allow any. To start that process for calculator. Until I. Unlock the process which again would be very helpful were trying to troubleshooting malware or something buyers. So I'm gonna come in here I'm gonna uncheck calculator right click. Lock down process. When do you that it's gonna send the command through server down to the agent that says hey. A slot that process which you can see now every that I go to my commands and I can see how it's So while that takes a second let's go back to our hardware tab and see if we have our webinar. User created and its. So we have created the and our users we simply do that again might is right wing add users. It send to command down to the agent Egypt now has. A webinar user available for on that virtual. Can't let's go back the process Let's see it's to command executed. Successful locked down so that tells me that if I go back to my virtual. I should not have the calculator available. Which we don't and I'm gonna go ahead and attempt to restart. So appear calculator. It's not that media anything I can't come back here calculator. So there's a process or for whatever reason you wanna stop something like that from occurring in model how for a particular user. You can lock down that process and that will completely lock it down. It to you unlock it. So that's another one that you don't want to forget about because it would stay locked down to you figured that out now I go back in here like I said in the beginning. welcome screen. I'm gonna see a check box here there's a check box lock down. So I need to go back in the my process that. I'm gonna it's already right click and I'm gonna say. Disable locked out. So now I'm allowing them processed small. So in the real world maybe I fix the situation that that virus keeps attacking. And I can go ahead and allow processes to start respond to two or three I can't again. Okay lockdown still processing. And I'll show you how that works and second. The last thing I want to look at over which you So in the beginning. I said that I would show you how you can have a contact. Connected to an machine. And allow them to remote into their PC. Okay so we can. Not give them a user account and LabTech because that's one thing you want to really try to stay away from if possible. But you have this one. User. That just demands I need access I access parity pay you guys you do it. And there's no licensing problems are need. So not to get all subjects but you know contacts and mean we use for sending alerts. You have global contacts. Considerate top of all the different clients and you have location specific contacts. So if I pop into the system here to say you sample. Here's my contacts the ones that sit above my clients my global. So it is Alberts so cleverly named. Dave Barnes call technician so these guys global they can be called anything here. And then within a location such as the I feel good good and double click. Whoever we select here. On the dropdown our location you'll see invisibly there you can also have multiple location contacts rate here. And only have one. So if I go into that machine. As you can see here we do you have artwork and manage humans round here's the contacts. I wanna allowed James That user to into his PC. Have to do three things we're gonna and now. The first thing we're gonna have do. Is we're gonna go in that a contact itself we're gonna put an email address and we're gonna put web password. Must happens. The second thing we're gonna do. on the permission tab you'll have all the contact itself we're gonna tell them what they are able to do Wednesday. Remit and PC. The third thing is what I've already you. Make sure we drill down to machine. And we select that username rate here for the contacts. So let's take a look at the system. I'm gonna come and I'm gonna go to that contact. And I'm gonna make sure that this contact has an email address. Is case sensitive you know in the web controls that are. And a web password. Okay so this password and this is crucial. We select permission tab and we say what are we allow this person do when they reach into this. PC. Well or at all it shut down. In DNC. I'm not gonna allow this person it's not a user LabTech to mess with tickets. I'm not yell at them mom installed agent god forbid I'm just gonna let them to machine shut it down and DNC ecclesiastical work and audience So what we do then as we launch or web control center. Okay well I won't. Launch my web control center and this the new style looks great and I'm gonna go ahead and enter that name is I did on the contact itself brown. It's actually. And that strong password I have which is. This work on steel. I'm getting long. Now when I do this. I'm gonna scroll down here to computers and he's only gonna be able to see his And I'm gonna select that it may look like you can't select it that you can. And it will. Remote end that PC. I'm gonna select computers here on the left hand side. And that I'm able to highlight that single machine. Over here on the right toolbar. I'm gonna be able to Remote into the PC shut it down refresh. Okay. Again there's nothing about creating tickets. And I didn't them certain permissions that Google So this literally gives you a snapshot of house computers running and that person to boot into PC. Using apps. So that is something that they're pretty much held at all on I want my BC I don't think the picture you can make this happen. You don't want to probably advertise that out when you first went to a partner or clients are. But she do you wanna know that this is available for. Some people if the original site technician. They'll create contacts. Technician. And they can actually go in the each agent drop that down now in the get access into their PCs this way so that help. Okay. So let's go back and just check on our process list come back up here. I'm going to refresh the screen and notice when I do there's no more check box here lock that. So the down box says that I'm able to start out there let's make sure that took place commands to check. locked down that stops so we have an opt out issue. You know in my virtual. And we are going to you. Restart the if that system that stuff. I fire up that calculator no problem. Functions fine. So that is how you can. Do a couple things let's take a review what we actually did today. So in this webinar we actually looked at the effective policy tab. That's very important because it shows you how that machine is behaving groups are being apply templates anything you wanna know about Should be an effective policy to very good for a flat. We have the file downloads that we downloaded a file from our lab server 288. Maybe there is an important file we to get on that machine and that's just one way to do it if you look at computer management screen part one and other ways you can. Drag and drop files and she just want to cover. We then went into the A lot of useful information on the It wants the on boarding process is over night please group's media found computer ruled you don't be applied. Examples. Simply selects. That check and additional information always hit that additional information at the top. We created a user eleven our user here if we were on a domain controller we would have been able to create a domain account which is very We lock down a process we were working with a stubborn virus camps point process he couldn't get it clear out so we blocked. We went ahead and everything we needed and then we have to remember to unlock that process. The last thing we did. Was simply. Show you how to create a contact. That will allow into their systems. Should you have where the contact close. What permissions you wanna assigned so that user gets that machine was connected. And last make sure at the user itself. You select that user account to the contacts. Thank you for joining today's webinar we support webinars every Thursday at 2 PM eastern standard time. You can sign up for our weekly webinars on our support website. Find us under a weekly support webinar heading at support dot LabTech software dot com. If you would like to view past support webinars or restaurants today's webinar. You can find our support webinar archives also at support dot software dot com. Thanks and have a great day.

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