1. 
   How to Install LabTech

   Wed, 3 Aug 2011

   Welcome to lab tech software. Installation instructions. Server requirements. Let tech can be installed on windows server 2003. Or 2008 server. Note that if installing on server 2008. All IIS six compatibility. Must be enabled. And I PV six must be unbound from all on the server. The lead server must have Internet access. Both to access the lab tech licensing server. As well as for agents in the field to be able to reported to tech. Port forwarding will need to be configured to direct traffic to the X server on port eighty. As well as seventy. For a full list of ports that need to be forwarded. Consult our electric documentation website. Left click. On the start button on electric server. Let's click on all programs. But click on Internet explore. Type www. software dot com. In the address bar. And press enter. Left click on download the trial. Complete information on the trial registration page. of that form. You'll receive an email. Which tech free trial registration and activation key. In the email that will be a link to download about tech installer file. And you'll want to click on that link to download the executable file to install lactic. Another place to download server installer. Is here on our site when you were logged in. With your support credentials that you created. When registering for trial. on the log in button. In the top right corner of the page. Logging here with a username and password you created while registering. During the process to download the trial. Once logged in to our support page over on the right hand side under main menu. Left click on current download. Quick on did you download Click OK indicating that items. Downloaded from the exchange are not supported by and software. You see here we have a dialog box to save the lab tech chemistry. With the version number in the file name. Who hadn't saved that. As you can see the file is being downloaded to the specified location. After the lab tech installer file. Has been downloaded completely. We are now ready to Begin the installation. browse to the directory where the file was downloaded and double click on the installer file left quick to run it. Going to left click to answer yes I do want to install lab tech MSP 2011 server. Take a moment to review the read me information. Feature to scroll all the way to the bottom. And left click next. We're now unpacking files for installation. On the insulation tab. You'll need to reenter your CD key once again to proceed with a fresh installation of tech. After your CD key has been entered. Left click validate. Click OK to the CD key. Validation message. As this is a fresh install. I can leave all of the default checked and quick install that tic server. Notice the progress bar and you could see the great out text at the bottom indicating. Which component is currently being downloaded. Files have been downloaded. And the installation is beginning. The installation of the Atlantic server. Is complete. Left click close. The sequel connector. Must be installed to continue the installation and setup process. Left click next to proceed. Leaving typical selected. Left next to proceed ready to install the in MySQL connector. Left quick install. You sequel connector installation is complete. Left click finish. Simultaneously. Two things happen. Your Internet browser comes up to the lab tech support pages. For installation and set up as well as the left tech control center login. On the installation and set up page. We have information about an insulation set including the control center and agent. A shortcut to a video. About tech remote patrol trouble shooting. As well as some configurations. In this section we have information about how to get additional support for lab tech including contacting directly. Accessing our forms. Accessing our online documentation. As well as our flash video demonstrations. See here at the bottom of this page. PDF Bagram. After you have reviewed the information on this page. You were now ready to log in the lab tech for the first time. Additionally after the installation has completed. The marketplace will launch. You can left click yes to be taken to the marketplace directly. In here the marketplace startup launching. Notice the feedback message that one or more critical items out of date or missing. We can select yes to add them to the update few or no. They can always you have in this case how quick now. Here we are in the left tech marketplace Green. If you wanted to right now go through me through valuation about which these items wanted to update. This will actually be addressed at a later time during configuration. How to video. So awesome to close marketplace at this time. This concludes. Left tech software. Installation instructions.
2. 
   LabTech Components

   Wed, 13 Jul 2011

   Our first topic today will be on the three components that comprise our left Texas. When are and how they worked together. Here are the three major components of our electric system we of course have our lab server. If you think of the system as a hub and spoke system that's a good way to think about how network communications for Atlanta. Atlantic server is at the center for Many of course folks is probably going to be east computers. Now and he computers machine that we are responsible for. And that we have installed electric each As a result of this installation it's computer. Will be constantly updating itself and reporting in to our lab server controls and this is where we tried the system this is how weak remote control to an ancient computer were set up a monitor for one of our clients. The vast majority of the time we spend in trading will be spent on the controls that are. The purpose of our server holds a database. And it runs for re director. Forms all of these other purposes. Here's the best practices follow when building your electric server. Our control center. As I mentioned this proportion going to be spending the most amount of time in this video. This is how we have impact on our computers this is how we create scripts build our monitors. Organize our customers. And finally the agent it enables the remote computer for our management's. And it's gonna provides a front end tools for the customer self service with those we go forward. So these three cases altogether. Make up. The Texas.
3. 
   How to Access LabTech via the Internet

   Mon, 8 Aug 2011

   Welcome to lab tech web access training. The control center contains agent install files to download. As well as similar functionality in the control center application. To be able to access the control center. In user must be granted. Web access. Let's look at that now. Left quick to expand In the navigation tree. quick to expand users. Double click on users to edit them. On the permission step. Seen here allow web access let's put a check in the box. And save. Here we have a pop up notification that will be forced to restore control center after making these changes. I'm now looking back in the medical center. Now we go back to the permissions tab of that user we can see it has web access. And we are ready to try to log into would control center. The address the control center. Is going to be your fully qualified domain name for reluctant server. In this case my server does not have a fully qualified domain name shall be used in the IP address. Followed by a lab tech. That would take you to view web control center log in page. Here are going to log into the same credentials we used to log in to the controls and replication. Once again remember that the username is case sensitive as that the password. Is not recommended to actually run the installer from the stage whether you're going to want to save it and run it locally. In my case so right click on. Instant link. According. Aside from agent installer files. There is a lot of functionality. In the what controls sooner than you normally see in the patrols and replication. After we've downloaded the agent installer file. And ready to lead to a control listener under quickly and we click on the drop down. And could come log out. That concludes. Lab tech web access training.
4. 
   LabTechTV_Tigerpaw_Integration

   Wed, 3 Aug 2011

   We will discuss the integration between tech and tiger paw the integration synchronize its clients. Contacts. Tickets and assets between that taken technical. You can import clients and contacts. And actively update tiger with changes from Background updates can be performed regularly. Every twelve hours to retrieve changes from tiger Tickets are created and finished. In tiger paw when initiated from lab tech. Hear a server it has to reply installed on it. Our first step is going to be to download. The tiger plug in onto this machine. Here on our home site that takes for dot com. to solutions. And then documents. Over on the right hand side. Expand plug Expand tiger And then click on the public. Right here near the top. Under the requirements section. We have a link to download the profligate. In this case I have already saved it to the root of my C drive our next step is going to be to open tiger paw. And connect to the appropriate database. Parity have target opened in the taskbar. I'm going to select database that I want to connect to. How accuse you per pre login and click okay. Now that we are connected to the appropriate database in tiger Click on status and set up in the navigation on the left hand side could come master tables. Expand account. And then click on account type the context listed in here. Are those that will be available for mapping in lab tech. If you have any account types in the attack that do not exist here. You can add them to be available for mapping to left hand side by clicking the buttons in the still in the master table with a click on. The plus to expand contact. And then click on department. Noticed how the service department is already specified. This is the default apartment for any new contacts would added feel free to add any departments in this screen. As necessary. Again they can be added either by clicking on the add button appears the top. cooking the screen. in the department still here in the master tables on the left hand side. Expand easy bill. And click on time time reasons. entries here as necessary. To populate the ticket log recent field. On the left tech part integration This will be used when times slipped a cent from left tech to tiger Back in the navigation tree expanding inventory. And click on MSP asset types asset types as necessary here to map to asset types. The currently exist in my tech you'll not only to pad. Reps to tiger To match your let's take users. To expand and then click on account reps. You'll need to add a new account in the spring. For every one of your existing lab tech users to configure priorities. In tiger expand service. And click on priorities. You'll need one priority here for each one of your existing lab tech. Ticket priorities. And the same goes for status is there was need to be one status in here in tiger paw. To match each of your lab tech tickets sentences no concludes that of the status and set up. Master cables. In over in the navigation Integra click on accounts. From the window that opens up of the top ten accounts. From the list of accounts. Select an account that is going to be synchronized with lab tech with the company selected. Click on view. Contracts and agreements for a count. In the lower portion of the screen the agreement section. Quick can be brought to create a new agreement from the external product drop down. Select lab tech. And fill start an end date range it. Then click on save and close. I have an agreement. For this account. Repeat this process. For any other camps that you have. That are going to be linked to that clients. There will need to be a price book item associated. To asset types in the tiger main menu Bluetooth file. New press book item the price book item on the item ID. You want to specify the price. And it will also need to description. Before saying we are now ready to look at the left tech configurations. For the Republican. In the Atlantic control center. Go to help. Plugin manager. Put a check in the tiger posting checkbox. And we get a reminder that we will need to return control center take effect. Penalties are now. I have now look back into the control center after. Activating the tiger plugin. I'll go back to help them plugin manager. And click on update the plug him. This is looking for the tiger part DLL file. Which I mentioned earlier in this video I had already downloaded and hundred C select in the file picking on them. And the plug has been updated after updating the plugin. We will need to restart. Lab tech critical services. I'm going to close out of the plugin manager. And then the control center. I have a shortcut on my desktop to restart critical services. But He can also find it in start all programs. Let tech MSP 2011. Server. Restore critical services. I'm restarting the service is now. After activating and then updating the plugin. Noticed how will we go back into plug in manager. The database loaded and Conversions on three point which is the current version now we ready to go into the dashboard. Can fade. Integration. And on the integration tab we have the tiger caught up in the database name field. We are going to select the name of the database we were connected to. In tiger The server is going to be the sequel instance. On which this database the log in nineteen will be the account that that will use to connect to the tiger part database. In this case have chosen the SA account. And provided the appropriate password. Good point account What client account types to synchronize. Between tiger paw in the tech. You could specifying an individual account in here. You can specify multiple separated by comments additionally in this field we can just type all pull over. All account types from tiger paw. And we could accomplish the same thing by typing in percent time for awhile our client new account The new accounts created in the attack. What type of account type or we're going to send them over to rise. In tiger when contacts are created. That gets sent from that text to call will be beautiful department please select the appropriate department from the drop down. New account Any new accounts that created in tiger paw. Because you sent them over from lab tech. Are going to need to be associated with a specific in tiger Select the in the struck down that you want associated with any new accounts that let it pushes to tiger for the ticket priority. We're associating which priorities in tech getting mapped to which reason tiger for the lab tech high ticket priority. Which for Ernie will we from tiger paw. And the same for medium Tickets status. When we created ticket in my tech which status will start as. Integra. Or reopen the ticket in my tech. One particular cassette SP tech We said the same status is for. Tickets that are stalled in my tech. As opposed to consider finished in my This is what's going to get assigned. For any new timing trees that are sent from to tiger paw. Select the appropriate on the dropped them. And an asset types. This is a list of asset types. Available in tiger Based on the tech mapping we did earlier with an part master tables. Over here on the right hand side. We have settings for led tech to tiger paw. From that do we want to synchronize accounts. Contacts. Tickets and computers. If we undertake any of these. Those will not be synchronized. They're all checked by default. From tiger talked to that tech. The even checking the checkbox. If you want a background to be told every twelve hours. Now let's click on and check. And here we have confirmation that the configurations are saved and the plug in this configured. Close out of the for now here in the tech now were ready to go to tools. Import. Update import counts from tiger Paul. This is going to pull a list of accounts that are currently. Showing in the database will make that connection when I click on import. These are listed as update options. That means there are ready in NAVTEQ and synchronized with tiger I put a check in the ones that I want to synchronize again and update. And then here we have to import. These accounts that are currently in tiger paw. But not in If I put a check in any of these we will import them from. We have some options here at the bottom. We can put a check in check all populated all of these check boxes. And we also have an option here with this checkbox to create applications for imported clients. So that each client that we import. We will have at least one location and moments like this. Does the import automatically create. Those locations force. After importing accounts. From tiger We're ready to go to tools. Import contacts from tiger You could see here the list of contacts have already been synchronized between tiger on the tech. If there were any new contacts in part that we're not synchronized that we do which opened the bottom portion of the list with import of blue. Just like those accounts did. Again anyone to protect. Will be an important when click on import. After importing. Accounts and contacts. From tiger We are ready to go to tools and update assets. That is going to send. Any computers. That are linked. To a tiger account. To tackle Paul. So what will happen as part of this integration between tiger and my tech any new context that it added. Booted sent to tiger any contacts that are hurting linked. Between in tiger paw. We'll get updated if we make a change. Any new clients that is led tech will be created as accounts. Integra any link clients. Would get updated to tiger paw. Infamy came here in my tech. Notice how when save we have the tiger paw logo. As we sending data to the tegra part database. And ticketing is as well. I can create a new ticket here in lab tech. So make sure it's of the client selected is one that is linked to a tiger account. When I say this ticket. You conceded being sent to tire call now here in tiger paw go find that ticket. It should be in service service orders the should be menu ticket here at the bottom of the list. And yes it looks like it is now here in tiger paw that would change the status. And priority on the ticket and that changed and now if I go back into that attack after updating the priority status within tiger paw. The status is open and the priorities Which match what I tent. From tiger call. In that by Ed time to this ticket. And save it. That information should get sent to tiger well notice down here back in the ticket the actual time does reflect ten minutes. The I closed the ticket in. That you crows found that tactic as well and notice how mine left ticket is now closed. That concludes this video on the integration between NAVTEQ.

LabTech Integration with ConnectWise Course

1. 
   LabTech Integration With ConnectWise Course 13 - Conclusion

   Tue, 9 Aug 2011

   Thank you for viewing our lab tech integration with connect course. With the two products successfully integrated you'll immediately see the ways in which each product enhances the other. Increasing the ease and efficiency with which you provide your product offerings to your customers.
2. 
   LabTech Integration With ConnectWise Course 12 - Contact Integration

   Tue, 9 Aug 2011

   In this video we will discuss integrating lab tech contacts with connect contacts. In lab In the here if we have sync contacts enabled. And anytime we creating new contact it's immediately going to send that over to connect We see the plug in active there. And here's our new contact. Now what we can do here connect We can associate this contact with the company. And save it. Now for go back in the lab tech. My contact had been here under new contact. For go to tools. Import contacts. I will specify to import that one I just created. Notice how the contact is no longer listed under the general context section. But has been associated. With this client. That's associated. By external ID with. Accompanying connect talks. Contact information. Would get sent. With every update from lab tech. He male writers get sent over as well. And then the telephone information would get stored as a direct phone number for this contact. Here the phone number. Email address. In the address information. That I typed on their profile on my tech goes to the profile have. Here in current twice. And there's the address information I typed in there. Any changes made to. This contact in connect wise. Changes made to the contact in connect wants. Would get sent over. Every twelve hours as part of the background if that is enabled in contact. Or if you want them to come over immediately wouldn't go back to tools import import contacts. We will import this contact again. And we have new information. That was in Tel plus. Two leading a contact. From left tech. Or connect Will not deleted in the other program. And that covers contact integration. But connect to us.
3. 
   LabTech Integration With ConnectWise Course 11 - Linking Agents to CW Portal

   Tue, 9 Aug 2011

   In this video we will discuss how to blink your left tech agents to the connect West pearl. By putting a link on the tray icon and every user's machine. Here in the control center we were we will go to. And men and templates. I'm choosing to work with you workstations template here. We go to the menus step. To be able to change these menus I need to click on enable here. I won't name my shortcut. CW portal. That's with a link read on the tray after it has been loaded. For the URL. In the preceding slides. I have provided you worlds that applied to either hosted or on premise. Connect twice partners. Can also find that information. On our Wiki. We're also going to put a check mark in this box. To tell this poor shortcut that we wanted to display in the tray icon. After having saved changes to the template we have a few different options. You go to a machine. And double click on the machine. After we have double clicked on the machine and it comes up here in the control center we can go to Begin. Commands. M in an update can Alternative. Alternatively. We can go into a group in the lab tech. Remember Tuesday workstations. Template. He workstations group. He's using that template and we'll take a look at that now. So we can go to a group that is using the tempo that we just changed. You see here this workstations group is using the workstations template and we could say apply. Or we right click on that group. And apply that command. Right from here just like we did on the machine commands inventory. Update can All of these are ways that we can apply this change right away. If we choose not to apply this change right away. It will get applied anyways as part of the daily. Schedule. Updates to lab tech. You can see here that by default on the workstations schedule. gaining configuration schedules and definitions. And updating configuration includes updating. That template. Every day 9 AM. So we can just let this take effect. Overnight. Or we can go ahead and push it. Through one of the methods I just demonstrated. Now that we have added. To our agents. Let's take a look at how that functions on an agent enabled machine. On this machine either right click or left click on the let's take tray icon. And hit the CW corporal link that I created. Here we are in the connect twice screen that came up as a result of clicking on the links from the tray. The contact on the ticket. Is going to be dream machine number for this machine. If it does not detect that the configuration connect wise is associated but the contact. If the configuration and connect is associated with a contact. And the contact on this ticket will be the person that team configuration associated with if not. Then He machine ID goes here in the context field and when the ticket ends up being connect twice. It's going to get associated with the primary contact for that company. Now go ahead and save us. You can see here this gives us back the ticket number. For a machine. And the contact associated with the ticket. We can you going to connect quest and search for that to right now. And here is a ticket with information associated with a consisted of that this contact. And there's a description from the ticket there. As well as the summary. And that way you're glad tech agent and users. Can click on the tray icon and the tickets correctly to connect Thus bypassing the lab tech ticketing system entirely. covers. Linking do you have tech agents to the connect coral.
4. 
   LabTech Integration With ConnectWise Course 10 - Ticketing

   Tue, 9 Aug 2011

   In this video we will discuss how lab tech tickets integrate with connect twice tickets. Here in the control center I'm going to go into tickets and create a new ticket. Whatever is entered in the subject line we'll get sent to the summary in the connect price ticket. Whatever gets entered here into the ticket request information we'll get entered as a detailed description. In the connect ticket. take it in the lab tech will only get sent to connect wise. If it is associated with the client. That is in connect wise. Or a computer. That is in connect For our test I'm actually going to use a client. I'm going to click on safe here. And you'll see the plug in is sending information to connect immediately. I can actually go straight to my company. In connect twice. And find mind ticket. And you can see the request information did go to the body. The subject line. Did go into the summary. In my ticket in that tech. for me to comment. Or respond to the ticket. That information we'll get sent to connect wise. Those are always going to show as detailed description entries. I can also make a time entry. In the ticket in lab tech. How the time manually here a little bit just so that it does reflect some time being spent. The time entry on the connect twice ticket. Is going to match in the member that matches the user you're logged in to In that tech I'm currently logged in as lab tech user. And connect twice. Particle we covered. Earlier in the course was to set up a member. For each user in so I have a to accuser in connect Wallace. Now I'm gonna go back to that ticket. And we're gonna take a look at the time entry that get put on the ticket one that time in. Lab tech. And you can see where it entered it as. Lab tech user. Another way that lab tech ticketing. Integrates with connect wise. Is through monitors. Let's just take a look at a monitor. And we have a couple of options. For alert actions. We can create a connect twice ticket. Or connect twice ticket to. The connect ticket. Is going to send a ticket. For whatever. Computer or client the monitor is running against. Once again this will only get sent to connect wise if the client computer is in connect In we'll show on the default service port. As all connect tickets. We configure the defaults restored by going into the integrator login that we configured earlier in this court's. Right now we have the admin integrator log in set up and the default service board is support desk. If we go take a look at that ticket that I was looking in earlier. I expect to find our ticket is on the support just for sport. And indeed it is. In the lab tech. You can choose. Connect wise ticket to instead of just connect once ticket. This allows you to have. Tickets created from that monitors. Get sent to a separate service port. Let's say perhaps you have regular tickets that are created in my getting sent to once or sport in your technicians are looking at them and working minimum and advocates may be. Let's say you decide that. You don't want to many monitor alerts to go clutter up your primary service forward where you that tactic to going. So you may decide let's go ahead and have. Our connect west ticket to sent from attack and we're gonna have those sent to a different service port. The what you accomplish that. you would create a second integrator login. Artist. Go through some emotions here. And then here you specify the other service you want these tickets for connect west ticket to. To get creative non. And so than back in lab tech. In the dash for a under integration. We can specify here. The second integrator log and we just created. So that way anytime we've got to monitor. And we're telling it. Connect stick it to its going to read the dashboard here connect wise for that law again. That's going to go to log in that we created as a second integrator bargaining connect wise. And it's going to go to whatever before we specify them properties of that second integrator market. And that covers ticketing. With lab tech integrated with connect